ABA Intake Specialist and Rethink Coordinator (South Africa)

June 27, 2026

This is a remote position.We are an ABA therapy provider serving children and families across the United States. We are seeking a highly professional, articulate, and compassionate Intake Specialist and Rethink Coordinator to support our clinical and operations teams during after-hours coverage. This role is responsible for two critical functions: <ol style="margin-top:0; margin-bottom:0"> <li dir="ltr" style="list-style-type:decimal; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Handling after-hours intake calls from families and referral sources </li> <li dir="ltr" style="list-style-type:decimal; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Supporting Registered Behavior Technicians (RBTs) with onboarding, training, and technical support inside the Rethink platform </li> </ol>This person represents our company to both families and clinicians, so professionalism, communication skills, and emotional intelligence are essential. Working hours: 12:00 PM to 8:00 PM Eastern Time <div dir="ltr"> Important: Hours may change as time progresses. </div> <div dir="ltr"> Additionally: Candidate should be open to other roles as well as role may shift as time progresses. </div> <hr> <h2 dir="ltr" style="line-height:1.38; margin-top:18pt; margin-bottom:4pt">Key Responsibilities </h2><h3 dir="ltr" style="line-height:1.38; margin-top:14pt; margin-bottom:4pt">Intake and Call Handling </h3> <ul style="margin-top:0; margin-bottom:0"> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Answer inbound after-hours calls from parents, caregivers, and referral sources </li> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Provide calm, professional, and empathetic communication to families seeking ABA services </li> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Collect and verify intake information accurately </li> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Explain services, next steps, and expectations clearly </li> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Route or escalate urgent or clinical matters appropriately </li> </ul><h3 dir="ltr" style="line-height:1.38; margin-top:14pt; margin-bottom:4pt">Rethink Coordination and RBT Support </h3> <ul style="margin-top:0; margin-bottom:0"> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Assist RBTs with logging into, navigating, and using the Rethink platform </li> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Provide training and guidance on how to use Rethink for session notes, data entry, and documentation </li> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Troubleshoot common technical issues and user errors </li> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Ensure RBTs are properly onboarded and comfortable using the system </li> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Serve as the first line of support for Rethink-related questions </li> </ul> <hr> <h2 dir="ltr" style="line-height:1.38; margin-top:18pt; margin-bottom:4pt">Required Experience and Skills </h2> <ul style="margin-top:0; margin-bottom:0"> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Prior experience in ABA, behavioral health, or autism services </li> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Strong understanding of ABA terminology and workflows (RBTs, sessions, data collection, authorizations, etc.) </li> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Experience using Rethink or similar ABA software platforms (CentralReach, Catalyst, etc.) </li> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Excellent spoken and written English with a professional, neutral phone presence </li> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Ability to communicate calmly and clearly with both parents and clinicians </li> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Strong technical aptitude and ability to explain software in simple terms </li> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Highly organized with strong documentation and follow-up skills </li> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Spanish speaking is a plus </li> </ul> <hr> <h2 dir="ltr" style="line-height:1.38; margin-top:18pt; margin-bottom:4pt">What Makes Someone Great in This Role </h2>The ideal person: <ul style="margin-top:0; margin-bottom:0"> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Sounds confident, warm, and professional on the phone </li> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Can guide families through intake without making them feel rushed </li> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Can train and support RBTs on Rethink without frustration </li> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Is comfortable troubleshooting problems in real time </li> <li dir="ltr" style="list-style-type:disc; font-size:11pt; font-family:Arial, sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre">Understands how ABA services actually operate </li> </ul>This is a high-trust, high-impact role that directly affects client experience and clinical operations. <div> </div>

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