Access Care Manager – ENDO/IG

Job Description:

  • Serve as the primary point of contact for consented patients across the treatment journey from enrollment through therapy initiation and continuation
  • Conduct patient needs assessments addressing coverage, affordability, and logistical barriers to access for consented patients
  • Assist in coordinating care across healthcare providers, caregivers, and sites of care to ensure continuity and timely progression to therapy for consented patients
  • Maintain accountability for end-to-end patient progression, ensuring proactive identification and resolution of barriers
  • Act as a field-based expert on reimbursement, coverage pathways, and payer policy impacting Pfizer therapies
  • Provide guidance on the prior authorization process, step edits, coding, and payer-specific requirements
  • Support the resolution of reimbursement challenges through appropriate escalation and coordination
  • Deliver compliant education on reimbursement processes, coverage pathways, and patient access resources
  • Develop and execute account-level access strategies to improve patient access at scale
  • Engage with payer organizations, as appropriate, to clarify coverage policies and support resolution of access challenges

Requirements:

  • 8+ years of pharmaceutical (or related) experience in customer-facing roles/functions
  • 1+ years in Access and Reimbursement support role
  • Minimum 3–5 years of Specialty Pharma experience, preferably within the Pharmaceutical/ Biopharmaceutical sectors, Provider/Carrier Networks, or Government Agency
  • Reimbursement and Access experience is a must
  • Strong understanding of Reimbursement, Government Payment Systems, Provider/Carrier Networks, Co-Pay Assistance Programs, and knowledge of the Specialty policy dynamics that exist in the Rare Disease Community
  • Experience demonstrating exceptional communication and presentation skills
  • Training in and experience in responsible business communication both written and spoken
  • Valid US driver’s license and driving record in compliance with company standards

Benefits:

  • 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
  • Paid vacation
  • Holiday and personal days
  • Paid caregiver/parental and medical leave
  • Health benefits including medical, prescription drug, dental, and vision coverage
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