advanced systems analyst- Microsoft 365 (Nashville, TN)

About the position

As a Systems Analyst, you’ll deliver and sustain technology and process solutions that enable strategic initiatives and operational improvements. You’ll partner across IT and the business to define requirements, design user-centric solutions, configure and test systems, and support critical production environments—driving alignment and continuous improvement along the way.

Responsibilities

• Lead solution design and delivery – define scope and solution options, direct requirements and user stories, partner with project teams on estimates/timelines, and apply Agile/Scrum and Lean techniques to improve processes and outcomes.
• Configure and validate solutions – perform (or direct) application configuration (attributes, workflows, UI changes), support data conversion (extract, load, validation), and build/execute test plans while validating results (including complex queries and operational reporting as needed).
• Own production support and stability – provide (or direct) 24x7 support for critical systems, lead root-cause analysis and trend insights, coordinate cross-team/vendor resolution, and maintain documentation and training for users and support partners.

Requirements

• 7+ years of experience supporting enterprise collaboration, productivity, SaaS, or digital workplace technologies in a large global environment.
• Experience administering collaboration platforms such as SharePoint, Teams, Smartsheet, Slack, Miro, Zoom, Jira, Confluence, or Google Workspace.
• Strong understanding of collaboration platform governance, administration, access controls, lifecycle management, and operational best practices.
• Experience gathering requirements, analyzing business processes, and translating partner needs into scalable technical solutions.
• Experience providing Tier III support, troubleshooting complex issues, driving root cause analysis, and coordinating escalations with third-party vendors.
• Experience managing enterprise SaaS licensing, utilization, vendor relationships, and software asset governance.
• Strong communication, stakeholder management, relationship-building, prioritization, and cross-functional collaboration skills.

Nice-to-haves

• 10+ years of relevant experience, including leading complex initiatives and multiple tracks of work
• Experience driving process re-engineering/Lean improvements and user-centric design practices
• Experience leading data conversion and advanced query/reporting for operational insights
• Demonstrated success coaching/mentoring analysts and influencing alignment across diverse stakeholder groups

Benefits

• medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
• short-term and long-term disability
• paid parental leave
• family expansion reimbursement
• paid vacation from date of hire
• sick time (accrued at 1 hour for every 25 hours worked)
• eight paid holidays
• two personal days per year.
• 401(k) retirement plan with employer match
• discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• incentivized emergency savings
• financial well-being tools.
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• student loan management resources
• access to other educational opportunities.
• backup care
• DACA reimbursement.