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AI & Automation Product Manager - Customer Experience

July 20, 2026

Delta Air Lines, Inc. is seeking a Product Manager to lead AI and automation initiatives within the Experience Design & Technology team in Reservations and Care. You will shape product vision to improve customer and employee experiences and empower frontline specialists.

You will own end-to-end delivery of AI products, define OKRs, and use data to continuously optimize customer experience, specialist effectiveness, adoption, and business value.

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