Airport Operations Agent Bilingual in English & Mandarin

Airport Operations Agent (Bilingual in English & Mandarin) San Franciso, California Job Description Responsibilities: Airport Operations * Provide airport operational support and assist Mandarin-speaking passengers through English-Mandarin translation. * Work rotating shifts according to the roster to support smooth and efficient flight operations. * Supervise and coordinate with above-wing and below-wing Ground Handling Agents (GHA), ensuring on-site performance meets company SOPs and service standards. * Develop and conduct airport operations training and audit programs in compliance with company policies. * Manage flight irregularities and resolve passenger complaints related to airport handling processes. * Coordinate with airport authorities on flight operational matters, reporting non-compliance issues and recommending corrective actions. * Perform additional operational duties as assigned by the immediate manager. Benefits: * 401(K) with company match * Health/Dental/Vision/Life Insurance * PTO & Paid Holidays * Employee Flight Ticket Benefit Job Type: Full-time, in person Pay: From US$ 46,200.00/year We are an Equal Employment Opportunity ("EEO") Employer. Qualifications Qualifications: * Prior airline or airport operations experience desired * Have excellent leadership, multitasking, communication, and coordination skills. * Be able to react quickly, solve problems and is a team player. * Be proficient in Microsoft Office tools. * Professional proficiency in Mandarin (spoken and written) required to support international passengers and coordination with overseas offices. * Have a valid driver license. * Salary commensurate with experience. Education & Work Experience: * BA degree and above or equivalent experience. Notes: * Qualified applicants must be authorized to work in the US. The company does not provide sponsorships for Work Visas. * To apply, please send your resume to namrecruit@starlux-airlines.com