AV & Event Engineer – Level 4

Job Description:

  • Design, configure, and deploy AV systems and equipment, including audio and video conferencing systems, displays, microphones, and control systems.
  • Manage AV infrastructure, troubleshoot technical issues, and provide timely resolutions to ensure uninterrupted AV services.
  • Support remote, executive and in-person events, including setup, testing, and operation of AV equipment, ensuring seamless audio and visual experiences.
  • Collaborate with internal stakeholders, event planners, and vendors to determine AV requirements and provide expert guidance on technical capabilities and limitations.
  • Assist executives and presenters with AV setup and troubleshooting during industry conferences and high-profile events.
  • Stay updated with the latest AV technology trends, tools, and best practices to ensure the organization remains at the forefront of AV capabilities.
  • Conduct training sessions and create user documentation to empower employees to effectively utilize AV systems and equipment.
  • Perform regular maintenance, upgrades, and system optimizations to ensure optimal performance and reliability of AV solutions.
  • Monitor and analyze AV performance metrics, identify areas for improvement, and propose innovative solutions to enhance the AV experience.
  • Occasional business travel will be needed so flexibility is necessary to support business objectives.

Requirements:

  • Bachelor's degree in a relevant field, such as Audiovisual Technology, Information Technology, or a related discipline, or equivalent work experience.
  • Mac OS proficiency as well as Windows OS familiarity to aid in remote troubleshooting for end-users.
  • Established understanding of troubleshooting basic signal flow for conference rooms
  • Working knowledge of industry standard equipment and peripherals (Crestron, Neat, Logitech, etc.)
  • 8+ years experience using AV and Events software such as Zoom, Google Meet etc.
  • Crestron Certified Programmer (CCP) or Extron AV Associate certification.
  • Event Technology Specialist (ETS) certification.
  • AVIXA Certified Technology Specialist - Design (CTS-D) certification
  • AVIXA Certified Technology Specialist - Installation (CTS-I) certification
  • Certifications for all hardware manufacturers we install as applicable (Shure, Crestron, Chief, QSC, Biamp)
  • Advanced troubleshooting and understanding of signal flow in conference rooms
  • Project Management Professional (PMP) certification (relevant for event management aspects).
  • Certified Technology Specialist (CTS) certification by AVIXA (Audiovisual and Integrated Experience Association).
  • Strong knowledge of AV technologies, including audio systems, video conferencing systems, projectors, displays, and lighting.
  • Familiarity with event management processes, including AV setup, production, and troubleshooting.
  • Experience with AV control systems and software, such as Crestron, Extron, or similar platforms.
  • Proficient in operating and troubleshooting AV equipment and software.
  • Flexibility to work outside regular business hours to support events or executive needs.
  • Previous experience with remote event support and virtual meeting platforms (e.g., Zoom, Microsoft Teams, WebEx)
  • ITIL v4 Foundation or Similar
  • Google Workplace Certification (or similar professional certificate)

Benefits:

  • Health care insurance
  • 401(k) retirement account
  • Paid sick time
  • Paid personal time off
  • Paid parental leave
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