Bilingual Small Business Support Representative – Work from home!

<div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">We are looking for a </span></span><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 11pt; font-style: italic; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="none"><span style="margin: 0px; padding: 0px; user-select: text;">Bilingual </span><span style="margin: 0px; padding: 0px; user-select: text;">Small Business Support Representative</span></span><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="none"><span style="margin: 0px; padding: 0px; user-select: text;"> – </span></span><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="none"><span style="margin: 0px; padding: 0px; user-select: text;">Work from home</span></span><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="none"><span style="margin: 0px; padding: 0px; user-select: text;">! </span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"> </p> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Do you enjoy helping small businesses? Do you want to work for an organization that believes in people’s potential?</span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"> </p> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-CA" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">At CFIB, your work supports small businesses in your community and across the country. </span><span style="margin: 0px; padding: 0px; user-select: text;">You’ll</span><span style="margin: 0px; padding: 0px; user-select: text;"> have a hand in shaping the economy and future of the country. You will be independent through flexibility and accountability, so you can live and work at your best. You will join an organization that is collaborative and supportive, where </span><span style="margin: 0px; padding: 0px; user-select: text;">more than 90</span><span style="margin: 0px; padding: 0px; user-select: text;">% of employees agree </span><span style="margin: 0px; padding: 0px; user-select: text;">it’s</span><span style="margin: 0px; padding: 0px; user-select: text;"> </span><span style="margin: 0px; padding: 0px; user-select: text;">a great place</span><span style="margin: 0px; padding: 0px; user-select: text;"> to work. You will work closely with colleagues both locally and across the country – building upon synergies and learning from one another. You make a difference when you work at CFIB.</span><span style="margin: 0px; padding: 0px; user-select: text;"> </span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;"> </span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">We have an exciting opportunity for a </span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; font-style: italic; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Bilingual</span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;"> </span></span><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 11pt; font-style: italic; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="none"><span style="margin: 0px; padding: 0px; user-select: text;">Small Business Support Representative</span></span><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="none"><span style="margin: 0px; padding: 0px; user-select: text;">. </span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;"> </span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">We offer flexibility in working conditions; you can work from home; you can work from one of our </span></span><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="none"><span style="margin: 0px; padding: 0px; user-select: text;">offices located across the </span><span style="margin: 0px; padding: 0px; user-select: text;">country,</span><span style="margin: 0px; padding: 0px; user-select: text;"> or you can work within a hybrid model!</span></span></p> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"> </p> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">What will you do?</span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p style="margin: auto 0px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="none"><span style="margin: 0px; padding: 0px; user-select: text;">In this role, reporting to the </span><span style="margin: 0px; padding: 0px; user-select: text;">Manager, B</span><span style="margin: 0px; padding: 0px; user-select: text;">usiness </span><span style="margin: 0px; padding: 0px; user-select: text;">R</span><span style="margin: 0px; padding: 0px; user-select: text;">esources</span><span style="margin: 0px; padding: 0px; user-select: text;"> Contact Centre</span><span style="margin: 0px; padding: 0px; user-select: text;">, you will express your passion for helping small businesses by providing them with sound advice and tools to help them run their business. </span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p style="margin: auto 0px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="none"><span style="margin: 0px; padding: 0px; user-select: text;"> </span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Responsibilities:</span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <ul> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="none"><span style="margin: 0px; padding: 0px; user-select: text;">Receive and respond to inbound calls, emails, and live chats from Canadian business owners </span><span style="margin: 0px; padding: 0px; user-select: text;">regarding</span><span style="margin: 0px; padding: 0px; user-select: text;"> HR, employment standards, taxation, regulations, financing, and operational issues.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="none"><span style="margin: 0px; padding: 0px; user-select: text;">Prioritize and manage a high volume of cases while ensuring accuracy.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="none"><span style="margin: 0px; padding: 0px; user-select: text;">Stay up to date on legislation affecting SMEs.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="none"><span style="margin: 0px; padding: 0px; user-select: text;">Collaborate with legislative, savings, and sales teams.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="none"><span style="margin: 0px; padding: 0px; user-select: text;">Perform </span><span style="margin: 0px; padding: 0px; user-select: text;">additional</span><span style="margin: 0px; padding: 0px; user-select: text;"> Business Resources duties.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="none"><span style="margin: 0px; padding: 0px; user-select: text;">Stay up to date with internal processes, procedures, and service standards to ensure consistent and </span><span style="margin: 0px; padding: 0px; user-select: text;">high-quality</span><span style="margin: 0px; padding: 0px; user-select: text;"> support.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="none"><span style="margin: 0px; padding: 0px; user-select: text;">Document call notes and case details </span><span style="margin: 0px; padding: 0px; user-select: text;">in a CRM software </span><span style="margin: 0px; padding: 0px; user-select: text;">in real time while speaking with members.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="none"><span style="margin: 0px; padding: 0px; user-select: text;">Understand and apply CFIB’s mandate as a non</span><span style="margin: 0px; padding: 0px; user-select: text;">partisan organization </span><span style="margin: 0px; padding: 0px; user-select: text;">representing</span><span style="margin: 0px; padding: 0px; user-select: text;"> business owners</span><span style="margin: 0px; padding: 0px; user-select: text;">.</span></span></li> </ul> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">What makes a successful </span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; font-style: italic; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Bilingual</span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;"> </span></span><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 11pt; font-style: italic; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="none"><span style="margin: 0px; padding: 0px; user-select: text;">Small Business Support Representative</span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <ul> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Ability to thrive in a </span><span style="margin: 0px; padding: 0px; user-select: text;">fast-paced</span><span style="margin: 0px; padding: 0px; user-select: text;"> </span><span style="margin: 0px; padding: 0px; user-select: text;">call </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">centre</span><span style="margin: 0px; padding: 0px; user-select: text;"> environment</span><span style="margin: 0px; padding: 0px; user-select: text;">.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Strong attention to detail and accuracy</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Excellent interpersonal and communication skills.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">High integrity, confidentiality, and professionalism</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Proven customer service, </span><span style="margin: 0px; padding: 0px; user-select: text;">problem-solving</span><span style="margin: 0px; padding: 0px; user-select: text;">, and multitasking skills.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Ability to make sound decisions and exercise good judgment under pressure.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Ability to handle difficult or sensitive conversations with members while </span><span style="margin: 0px; padding: 0px; user-select: text;">maintaining</span><span style="margin: 0px; padding: 0px; user-select: text;"> professionalism and empathy.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Curiosity and resourcefulness to research, verify, and </span><span style="margin: 0px; padding: 0px; user-select: text;">locate</span><span style="margin: 0px; padding: 0px; user-select: text;"> </span><span style="margin: 0px; padding: 0px; user-select: text;">accurate</span><span style="margin: 0px; padding: 0px; user-select: text;"> information quickly.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Self-starter</span><span style="margin: 0px; padding: 0px; user-select: text;"> </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">able</span><span style="margin: 0px; padding: 0px; user-select: text;"> to work independently.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Strong understanding of HR and employment legislation.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Proficiency</span><span style="margin: 0px; padding: 0px; user-select: text;"> with Microsoft tools.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Relevant postsecondary education.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">1–2 years of relevant experience (</span><span style="margin: 0px; padding: 0px; user-select: text;">call </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">centre</span><span style="margin: 0px; padding: 0px; user-select: text;"> experience is an asset)</span><span style="margin: 0px; padding: 0px; user-select: text;">.</span><span style="margin: 0px; padding: 0px; user-select: text;"> </span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Fluency in English and French. </span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Availability 12:00 p.m.–8:00 p.m. EST.</span></span></li> </ul> </div> <div style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">What do we offer?</span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Salary range</span><span style="margin: 0px; padding: 0px; user-select: text;">: </span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-CA" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">$48</span><span style="margin: 0px; padding: 0px; user-select: text;">,000</span><span style="margin: 0px; padding: 0px; user-select: text;"> - $53</span><span style="margin: 0px; padding: 0px; user-select: text;">,000</span><span style="margin: 0px; padding: 0px; user-select: text;"> </span><span style="margin: 0px; padding: 0px; user-select: text;">per year</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Career advancement</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Flexibility</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Supportive leadership</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Training and development </span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Benefits/Health and Wellness </span></span></li> </ul> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;"> </span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">CFIB has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. CFIB is committed to providing </span><span style="margin: 0px; padding: 0px; user-select: text;">accommodation</span><span style="margin: 0px; padding: 0px; user-select: text;"> for people with disabilities through the interview process and while employed. If you require </span><span style="margin: 0px; padding: 0px; user-select: text;">accommodation</span><span style="margin: 0px; padding: 0px; user-select: text;">, please let us know and we will work with you to meet your needs.</span></span></p> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"> </p> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">As Canada’s largest association of small and medium-sized businesses, CFIB is in business to provide independent business with the resources they need, to give them more value, and to have their voice heard at all levels of governments</span></span></p> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"> </p> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif;" xml:lang="EN-CA" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Connect with us and find out why </span><span style="margin: 0px; padding: 0px; user-select: text;">more than 90</span><span style="margin: 0px; padding: 0px; user-select: text;">% of employees agree that CFIB is </span><span style="margin: 0px; padding: 0px; user-select: text;">a great place</span><span style="margin: 0px; padding: 0px; user-select: text;"> to work!</span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"> </p> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18px; font-family: 'Trebuchet MS', 'Trebuchet MS_EmbeddedFont', 'Trebuchet MS_MSFontService', sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Be a part of the solution and apply today!</span></span></p> </div> </div> <!--_dfFormat_=html-->