Branch Manager (Freight Forwarding)
General accountability for (incl. management ratios)
- Management of the branch team
- Profit & loss of the branch
- Operational excellence of the branch
Management of staff
- Plan and steer resources and capacities efficiently and in line with business development and requirements and hire new staff in line with the company HR procedures
- Delegate tasks and authorities appropriately and ensure an organizational structure within the team that allows efficient communication and decision-making
- Inform staff appropriately and transparently regarding branch and company strategy and policy
- Provide guidance to staff with regard to performance expected and establish smart targets and key performance indicators in line with the branch and company strategy
- Conduct regular performance reviews in order to evaluate performance and results, recognize strengths and weaknesses among staff members and initiate training measures to support skills development in consultation with HR
- Support staff to maintain a healthy work-life-balance
- Coach and mentor potential/future talent within the branch team and plan succession within the branch in consultation with HR
- Take disciplinary actions in consultation with HR
- Promote cross-functional cooperation and information flow with other business units
- Implement the defined operative procedures and standards incl. data quality standards and system usage and monitor work flows to ensure accurate operational processes
- Drive a customer service culture, ensuring clients enquiries or queries are responded to in a timely and appropriate manner and initiate actions to ensure that service levels are delivered as promised to the customer
- Implement the global/national procurement strategies locally and manage local procurement if applicable in consultation with national product & procurement
- Identify weaknesses and implement measures for process improvements
- Liaise with suppliers and overseas offices/ agents in order to ensure customer satisfaction
- Support and give input regarding the development of national/global guidelines and standards
- Ensure compliance with the relevant regulations and standards and act as role model to subordinates
- Active sales development of top branch customers, as well as perform sales activities on silver/gold/platinum pipelines
- Continuously analyse competitor activities and local industry trends and attend local industry-related functions
- Develop business plan for the branch in conjunction with the team and provide prepared information for investment decisions to management
- Positively contribute towards global company initiatives, support implementation and lead required change management initiatives
- Plan and forecast annual budget using established indicators and tools appropriately
- Review and monitor budget against branch P&L on a monthly basis, create action plan in case of deviation
- Perform vendor price review on local suppliers, striving to reduce cost year on
- Ensure timely closing of files and delivery of all accounting relevant information to finance department
- Manage profitability of files and look at bottom-line results effects
- Support branch specific reporting requests
Required skills and qualification/ education/ studies:
- Personality: passionate, empathetic, decisive, humble, willing to listen, reflect, learn and grow, courageous, ethical, inspiring, resilient, creative, can do attitude, balances power and responsibility, reliable, accountable, visionary
- Leadership and Social Skills: Ability to: Set goals, encourage people to develop themselves, acknowledge effort & achievement, respect & manage different characters & cultures, deal effectively with conflicts, build & develop teams, constructively interact in teams, ask questions & listen in order to find solutions, identify & select people fitting the profile, inform others appropriately, network, trust in people
- Entrepre
