Business Analyst - Demand Management

June 3, 2026

We are seeking a Business Analyst to join an established Demand Management Managed Service engagement at one of our clients. This role sits at the operational core of the demand lifecycle — tracking, documenting, and coordinating requests from intake through closure while enabling smooth delivery across the client's technology organization. The BA works closely with Demand Managers and Associate Demand Managers and serves as a detail-oriented execution partner across stakeholder and service owner teams. Location: 100% Remote. Able to work effectively in Central Standard Time hours. About us: Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency. Job Description: Key Responsibilities: <ul> <li>Manage intake requests across systems of record (SharePoint, ServiceNow SIM) from initiation through closure, ensuring data accuracy and consistent tool usage.</li> </ul> <ul> <li>Act as a detail-oriented liaison supporting the definition of demand scope and managing interactions with customers and service owners. </li> </ul> <ul> <li>Maintain planning logs, demand requirements documentation, action item tracking, and approval records </li> </ul> <ul> <li>Identify risks, develop mitigation strategies, and escalate to Demand Managers per defined protocols </li> </ul> <ul> <li>Facilitate weekly demand review calls and support operational activities, including cost center setup and tool transitions (e.g., SharePoint to ServiceNow SIM) </li> </ul> <ul> <li>Support automation initiatives and contribute to annual planning cycles as the demand management capability continues to mature.</li> </ul> Must-Have Qualifications: <ul> <li>2–4+ years of experience in a Business Analyst, operations coordinator, or demand/project support role. </li> </ul> <ul> <li>Hands-on experience with ServiceNow (SIM module preferred) and SharePoint. </li> </ul> <ul> <li>Strong documentation skills — able to produce clear requirements docs, action logs, and status reports. </li> </ul> <ul> <li>Experience facilitating recurring stakeholder meetings and managing follow-ups. </li> </ul> <ul> <li>Comfortable working within a structured, governance-driven service delivery environment. </li> </ul> <ul> <li>Fluent in English (written and spoken); strong communication skills with both technical and business audiences. </li> </ul> Nice-to-Have: <ul> <li>Exposure to demand management, IT portfolio management, or ITSM environments. </li> </ul> <ul> <li>Experience supporting a managed services engagement or working within a large enterprise (financial services or insurance industry a plus). </li> </ul> <ul> <li>Familiarity with process improvement or automation initiatives. </li> </ul> <ul> <li>CBAP, PMI-PBA, or similar BA certification.</li> </ul> <ul></ul> What We Offer: <ul> <li>Opportunities for professional growth and development.</li> <li>A collaborative and inclusive work environment.</li> <li>The chance to work on impactful projects with a talented team.</li> <li>Excellent compensation in USD.</li> <li>Hardware and software setup (mandatory).</li> </ul>

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