CE Team Lead I

<div class="SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: " segoe="" ui",="" "segoe="" ui="" web",="" arial,="" verdana,="" sans-serif;="" font-size:="" 12px;="" font-style:="" normal;="" font-variant-caps:="" font-variant-ligatures:="" font-weight:="" 400;="" letter-spacing:="" margin:="" 0px;="" orphans:="" 2;="" padding:="" text-align:="" start;="" text-decoration-color:="" initial;="" text-decoration-style:="" text-decoration-thickness:="" text-indent:="" text-transform:="" none;="" user-select:="" text;="" white-space:="" widows:="" word-spacing:="" 0px;"=""><div class="OutlineElement Ltr SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; margin: 0px; overflow: visible; padding: 0px; position: relative; user-select: text;"><p class="Paragraph SCXW12514827 BCX8" paraid="231243394" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{6}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun Underlined SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;"><strong><u>I. Job Summary</u></strong></span></span></p></div><div class="OutlineElement Ltr SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; margin: 0px; overflow: visible; padding: 0px; position: relative; user-select: text;"><p class="Paragraph SCXW12514827 BCX8" paraid="1604979886" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{8}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">The Team Lead position collaborates with a team of Customer Service Representatives (CSRs) and/or Inside Commercial Representatives (ICRs) interacting with WM Customers via Multi-Channel Customer Service, which may be a combination of platforms including phone, email, live chat, or self-service channels to meet overall contact center objectives and enhance the customer service function to exceed all customers' expectations. The Team Lead supports the contact center by providing ongoing assistance to contact center representatives, oversight of real-time contact center performance, and reporting of contact center metrics.</span></span></p></div><div class="OutlineElement Ltr SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; margin: 0px; overflow: visible; padding: 0px; position: relative; user-select: text;"><p class="Paragraph SCXW12514827 BCX8" paraid="431310254" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{10}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><i><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;"><strong>Preference to hire from within the current WM CE Team</strong></span></i></span></p></div><div class="OutlineElement Ltr SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; margin: 0px; overflow: visible; padding: 0px; position: relative; user-select: text;"><p class="Paragraph SCXW12514827 BCX8" paraid="1514073910" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{12}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin-bottom: 10.6667px; margin-right: 0px; margin-top: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;"><strong><u>Looking to support the following Market Areas: </u></strong></span></span><strong><u>PNW, FC, NCA, SCA</u></strong></p></div><div class="OutlineElement Ltr SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; margin: 0px; overflow: visible; padding: 0px; position: relative; user-select: text;"><p class="Paragraph SCXW12514827 BCX8" paraid="890681275" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{16}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun Underlined SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;"><strong><u>II. Essential Duties and Responsibilities</u></strong></span></span><span style="font-family: WordVisiCarriageReturn_MSFontService, Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="LineBreakBlob BlobObject DragDrop SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text; white-space: pre !important;"> </span></span><br><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;"> </span></span></p></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="1133728181" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{18}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Provides daily guidance and assistance to contact center representatives</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="95575873" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{20}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Provides ongoing training to new hire contact center representatives</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="654111633" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{22}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Handles customer escalations that may require deviation from standard screens, scripts, and procedures</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="1360578799" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{24}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Oversees real-time performance of site and queue management</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="1054951603" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{26}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Monitors calls and provides feedback as necessary to ensure contact centers quality standards are exceeded</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="1672398497" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{28}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Supports case management/credit approvals and review</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="1124528868" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{30}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Maintains routine customer </span><span class="TextRun SCXW12514827 BCX8 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">service related</span><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;"> reports and creates reports as required and requested by management</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="2090925555" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{32}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Acts as a liaison between contact center representatives, supervisory staff and other departments</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="1195068777" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{34}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Performs administrative duties as requested</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="1226150395" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{36}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">This job has no direct supervisory </span><span class="TextRun SCXW12514827 BCX8 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">duties,</span><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;"> </span><span class="TextRun SCXW12514827 BCX8 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">however</span><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;"> will provide guidance and assistance as required by management.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="1536042507" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{38}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">This may include training and providing feedback to contact center representatives in addition to assisting with non-routine and </span><span class="TextRun SCXW12514827 BCX8 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">escalated</span><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;"> customer calls.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="2002151515" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{40}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Interacts</span><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;"> with WM Customers via Multi-Channel Customer Service, which may be a combination of platforms including phone, email, live chat, or self-service channels.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="1223585442" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{42}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Flexible scheduling and willingness to perform other tasks as required by delivery channel.</span></span></p></li></ul></div></div><div class="SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: " segoe="" ui",="" "segoe="" ui="" web",="" arial,="" verdana,="" sans-serif;="" font-size:="" 12px;="" font-style:="" normal;="" font-variant-caps:="" font-variant-ligatures:="" font-weight:="" 400;="" letter-spacing:="" margin:="" 0px;="" orphans:="" 2;="" padding:="" text-align:="" start;="" text-decoration-color:="" initial;="" text-decoration-style:="" text-decoration-thickness:="" text-indent:="" text-transform:="" none;="" user-select:="" text;="" white-space:="" widows:="" word-spacing:="" 0px;"=""><div class="OutlineElement Ltr SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; margin: 0px; overflow: visible; padding: 0px; position: relative; user-select: text;"><p class="Paragraph SCXW12514827 BCX8" paraid="2115441968" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{44}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun Underlined SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;"><strong><u>III. Qualifications</u></strong></span></span></p></div><div class="OutlineElement Ltr SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; margin: 0px; overflow: visible; padding: 0px; position: relative; user-select: text;"><p class="Paragraph SCXW12514827 BCX8" paraid="1452595343" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{47}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">The requirements listed below are representative of the qualifications necessary to perform the job. </span><span class="TextRun SCXW12514827 BCX8 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Must</span><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;"> live and work in the US.</span></span><span style="font-family: WordVisiCarriageReturn_MSFontService, Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="LineBreakBlob BlobObject DragDrop SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text; white-space: pre !important;"> </span></span><br><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">  </span></span><span style="font-family: WordVisiCarriageReturn_MSFontService, Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="LineBreakBlob BlobObject DragDrop SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text; white-space: pre !important;"> </span></span><br><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun Underlined SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;"><u>A. Education and Experience</u></span></span></p></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW12514827 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW12514827 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="1" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW12514827 BCX8" paraid="658818351" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{49}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Education: High School Diploma or GED (accredited) required </span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul class="BulletListStyle1 SCXW12514827 BCX8" role="list" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;"><li class="OutlineElement Ltr SCXW12514827 BCX8" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="2" data-aria-level="1" role="listitem" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Aptos, Aptos_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;"><p class="Paragraph SCXW12514827 BCX8" paraid="340619455" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{51}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;"><strong>Experience: 2 years of experience as a WM CSR/ICR required.</strong></span></span></p></li></ul></div><div class="OutlineElement Ltr SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; margin: 0px; overflow: visible; padding: 0px; position: relative; user-select: text;"><p class="Paragraph SCXW12514827 BCX8" paraid="2045447322" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{53}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun Underlined SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;"><u>B. Other Knowledge, Skills or Abilities Required</u></span></span></p></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="1229936933" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{55}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Proficient in contact center technical knowledge and skills</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="68926255" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{57}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Proficient in MS Office (Word, Outlook and Excel)</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="921218119" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{59}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Excellent verbal, written and analytical skills</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="388361753" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{61}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">High customer focus</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="623632753" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{63}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Reacts well under pressure</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="527725545" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{65}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Treats others with respect</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="1368353930" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{67}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Identifies and resolves problems in a timely manner</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="105102114" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{69}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Prioritizes and plans work activities</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="1869531235" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{71}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Works both independently and with a team to meet site goals</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="134902089" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{73}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Adapts to frequent changes in the work environment</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; margin: 0px; padding: 0px; position: relative; user-select: text;"><ul><li><p class="Paragraph SCXW12514827 BCX8" paraid="329818013" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{75}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Manages difficult or emotional customer situations</span></span></p></li></ul></div><div class="OutlineElement Ltr SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; margin: 0px; overflow: visible; padding: 0px; position: relative; user-select: text;"><p class="Paragraph SCXW12514827 BCX8" paraid="1881091025" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{77}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 0px 48px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"> </p></div><div class="OutlineElement Ltr SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; margin: 0px; overflow: visible; padding: 0px; position: relative; user-select: text;"><p class="Paragraph SCXW12514827 BCX8" paraid="1191188048" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{79}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">The expected base pay range for this position across the U.S. is $21.15-$26.44. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.</span></span></p></div><div class="OutlineElement Ltr SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; margin: 0px; overflow: visible; padding: 0px; position: relative; user-select: text;"><p class="Paragraph SCXW12514827 BCX8" paraid="1768214900" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{81}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun Underlined SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;"><strong><u>Benefits</u></strong></span></span><span style="font-family: WordVisiCarriageReturn_MSFontService, Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="LineBreakBlob BlobObject DragDrop SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text; white-space: pre !important;"> </span></span><br><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and </span><span class="TextRun SCXW12514827 BCX8 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Short Term</span><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;"> Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.</span></span></p></div><div class="OutlineElement Ltr SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; margin: 0px; overflow: visible; padding: 0px; position: relative; user-select: text;"><p class="Paragraph SCXW12514827 BCX8" paraid="1539586442" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{83}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">If this sounds like </span><span class="TextRun SCXW12514827 BCX8 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">the</span><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;"> opportunity that you have been looking for, please click "Apply</span><span class="TextRun SCXW12514827 BCX8 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">".</span></span></p></div></div><div class="OutlineElement Ltr SCXW12514827 BCX8" style="-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); clear: both; color: rgb(0, 0, 0); cursor: text; direction: ltr; font-family: " segoe="" ui",="" "segoe="" ui="" web",="" arial,="" verdana,="" sans-serif;="" font-size:="" 12px;="" font-style:="" normal;="" font-variant-caps:="" font-variant-ligatures:="" font-weight:="" 400;="" letter-spacing:="" margin:="" 0px;="" orphans:="" 2;="" overflow:="" visible;="" padding:="" position:="" relative;="" text-align:="" start;="" text-decoration-color:="" initial;="" text-decoration-style:="" text-decoration-thickness:="" text-indent:="" text-transform:="" none;="" user-select:="" text;="" white-space:="" widows:="" word-spacing:="" 0px;"=""><p class="Paragraph SCXW12514827 BCX8" paraid="299907655" paraeid="{75f5cd7a-c811-4632-9950-54be9f191c53}{85}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">Internal candidates must be performing in an above average capacity in their current position, be an employee in good </span><span class="TextRun SCXW12514827 BCX8 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">standing</span><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;"> and have worked at WM for 12 months. No written or final disciplinary actions of any type within 180 days prior to eligibility of achieving level status. Must have maintained a minimum average value of Meets or Exceeds Expectations on the Customer Service or other related scorecard for a </span><span class="TextRun SCXW12514827 BCX8 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">twelve -</span><span class="TextRun SCXW12514827 BCX8 NormalTextRun" data-contrast="auto" xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;">month period.</span><span class="EOP SCXW12514827 BCX8" data-ccp-props="{}" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;"> </span></span></p></div> <br><b><u>ABOUT WM</u></b> <p>WM (<a href="https://www.wm.com" target="_blank" rel="nofollow">WM.com</a>) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit <a href="https://sustainability.wm.com/" target="_blank" rel="nofollow">Sustainability.WM.com</a>.</p> <p><b><u>Equal Employment Opportunity</u></b></p> <p>For United States:  <i> WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. </i></p> <p>For Canada:  <i> WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. </i></p> <p><b><u>Real ID</u></b></p> <p>In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.</p> <br>What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.  <div> <br> </div> <div> We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.  </div>