Clinical Triage LVN

May 29, 2026

<h1 style="line-height:1.2;border-bottom:solid #e55957 0.75pt;margin-top:21px;margin-bottom:5px;padding:0pt 0pt 4pt 0pt;">Position Summary</h1>Harbor Health is seeking a compassionate, detail-oriented, and protocol-driven LVN to support our centralized nurse triage team.This position will follow approved protocol-based workflows and support triage calls through focused data collection, patient case preparation, callback coordination, scheduling support, documentation completion, and closed-loop follow-up. This is a remote position.<h1 style="line-height:1.38;border-bottom:solid #e55957 0.75pt;margin-top:21px;margin-bottom:5px;padding:0pt 0pt 4pt 0pt;">Key Responsibilities</h1><h2 style="line-height:1.38;margin-top:24px;margin-bottom:8px;">Protocol Based Triage Workflow Support</h2><ul><li style="list-style-type:disc;">Execute approved triage support protocols.</li><li style="list-style-type:disc;">Monitor assigned Athena and Twilio work queues according to priority rules.</li><li style="list-style-type:disc;">Match Twilio calls/tasks to the correct Athena patient case.</li><li style="list-style-type:disc;">Identify duplicate, incomplete, mismatched, or misrouted cases.</li><li style="list-style-type:disc;">Route administrative or protocol-eligible work appropriately.</li><li style="list-style-type:disc;">Escalate cases when hard-stop criteria are met.</li><li style="list-style-type:disc;">Support live queue visibility and workflow stability.</li></ul><h2 style="line-height:1.38;margin-top:24px;margin-bottom:8px;">Focused Data Collection</h2><ul><li style="list-style-type:disc;">Collect focused patient information according to approved protocols.</li><li style="list-style-type:disc;">Confirm chief complaint, symptom onset, current symptom status, patient location, caller relationship, and callback number as needed.</li><li style="list-style-type:disc;">Document patient-reported information accurately and objectively.</li><li style="list-style-type:disc;">Confirm whether emergency instructions were already provided.</li><li style="list-style-type:disc;">Identify worsening, severe, unclear, or high-risk symptoms and escalate appropriately.</li></ul><ul><li style="list-style-type:disc;">Avoid independent final disposition or unsupported clinical interpretation.</li></ul><h2 style="line-height:1.38;margin-top:24px;margin-bottom:8px;">Scheduling and Care Coordination</h2><ul><li style="list-style-type:disc;">Schedule Express Care, PCP visits, or follow-up appointments per protocol.</li><li style="list-style-type:disc;">Complete assigned closed-loop follow-up tasks.</li><li style="list-style-type:disc;">Support after-hours follow-up workflows and coordination with care teams.</li></ul><h2 style="line-height:1.38;margin-top:24px;margin-bottom:8px;">Documentation and Data Management</h2><ul><li style="list-style-type:disc;">Document protocol-based actions accurately in Athena.</li><li style="list-style-type:disc;">Use approved macros, workflow tags, and standardized documentation fields.</li><li style="list-style-type:disc;">Document contact attempts, scheduling outcomes, escalation, and follow-up completion.</li><li style="list-style-type:disc;">Maintain confidentiality and comply with Harbor Health policies and privacy regulations.</li><li style="list-style-type:disc;">Escalate documentation uncertainty appropriately.</li></ul><h2 style="line-height:1.38;margin-top:24px;margin-bottom:8px;">Escalation and Patient Safety</h2>Escalate immediately when:<ul><li style="list-style-type:disc;">Symptoms are new, worsening, severe, unclear, or high-risk.</li><li style="list-style-type:disc;">Patients decline recommended care or follow-up.</li><li style="list-style-type:disc;">Patients cannot be reached after urgent symptom concerns.</li><li style="list-style-type:disc;">Safety cannot be confirmed.</li><li style="list-style-type:disc;">Concerns fall outside approved LVN protocols.</li><li style="list-style-type:disc;">High-risk symptoms are reported, including chest pain, shortness of breath, neurologic symptoms, severe bleeding, syncope, altered mental status, suicidal ideation, abuse, neglect, or safety threats.</li><li style="list-style-type:disc;">Patients request clinical advice outside protocol scope.</li></ul><h2 style="line-height:1.38;margin-top:24px;margin-bottom:8px;">Quality Improvement and Workflow Support</h2><ul><li style="list-style-type:disc;">Participate in workflow, escalation, and documentation training.</li><li style="list-style-type:disc;">Identify workflow barriers, duplicate cases, scheduling gaps, and patient access concerns.</li><li style="list-style-type:disc;">Support operational improvements that enhance patient access, quality, and closed-loop care.</li></ul><h1 style="line-height:1.2;border-bottom:solid #e55957 0.75pt;margin-top:21px;margin-bottom:5px;padding:0pt 0pt 4pt 0pt;">Required Qualifications</h1><ul><li style="list-style-type:disc;">Active Texas LVN license or compact state privilege.</li><li style="list-style-type:disc;">Experience in ambulatory care, primary care, urgent care, call center, care coordination, population health, or similar healthcare settings preferred.</li><li style="list-style-type:disc;">Strong attention to detail and organizational skills.</li><li style="list-style-type:disc;">Strong verbal and written communication skills.</li><li style="list-style-type:disc;">Ability to work effectively in a fast-paced, queue-based environment.</li><li style="list-style-type:disc;">Proficiency with EHR systems and basic computer skills.</li></ul><h1 style="line-height:1.2;border-bottom:solid #e55957 0.75pt;margin-top:21px;margin-bottom:5px;padding:0pt 0pt 4pt 0pt;">Preferred Qualifications</h1><ul><li style="list-style-type:disc;">Experience with Athena, Twilio, centralized triage workflows, or triage support models.</li><li style="list-style-type:disc;">Bilingual skills preferred based on patient population needs.</li><li style="list-style-type:disc;">Flexibility to support varied shifts, weekends, holidays, or after-hours workflows as needed.</li></ul>

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