Core Support Expert - Affirmative for People with Disabilities
Employer Industry: E-signature and Contract Lifecycle Management
Why consider this job opportunity:
- Opportunity to work remotely from a designated location, offering flexibility
- Engage with a diverse customer base and enhance customer experiences
- Supportive and inclusive work environment that values employee contributions
- Chance to work with cutting-edge technology in the SaaS industry
- Potential for career advancement within a rapidly growing company
What to Expect (Job Responsibilities):
- Provide proactive and reactive support to customers, partners, and internal teams
- Troubleshoot and resolve issues related to accounts, documents, billing, and access
- Manage communications with customers across phone, chat, Salesforce, and Jira
- Identify bugs and improvement opportunities to enhance customer experience
- Promote products and services through consultative support conversations
What is Required (Qualifications):
- High school diploma
- 2+ years in a customer-facing role (support, hospitality, retail, etc.)
- Fluent in Portuguese and English
- Strong communication skills and customer empathy
- Familiarity with Salesforce, Jira, and support ticketing systems
How to Stand Out (Preferred Qualifications):
- Bachelor’s degree or equivalent professional training
- Experience in technical customer support for SaaS or web-based applications
- Multilingual in other supported languages (French, Spanish, German, Japanese, or Italian)
- Understanding of internet technologies and browser-based troubleshooting
- Working knowledge of modern markup and scripting languages (HTML, CSS, JavaScript)
#ESignature #CustomerSupport #RemoteWork #CareerGrowth #SaaSIndustry
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