Corporate Travel Consultant

<p><strong>Job Purpose:</strong></p> <p>Reed & Mackay is looking for Corporate Travel Consultants to join its Operations Team. The main role of a Corporate Travel Consultant is to build relationships and understand the needs of our clients while delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel.  We are seeking Corporate Travel Consultant across all time zones in the US.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Provide a dedicated, consistently high level of service to all travelers & travel bookers tailored to their individual requirements, with a desire to exceed client expectation at all times by going the extra mile</li> <li>Effectively manage your workload to meet all deadlines as required, internally or client driven</li> <li>Demonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they arise</li> <li>Work directly with the client’s Global Travel Manager, for guidance on policy matters that require escalation</li> <li>Pre-trip approval knowledge will be an advantage</li> <li>Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end to end solution for all clients</li> <li>Advise proactively on relevant Passport and Visa requirements and procedures for all destinations</li> <li>Apply Quality Control procedures and processes at all times in line with ISO27001 (data security certification) and PCI compliance</li> <li>Recommend and procure ancillary products as required i.e. car rental, ferry, etc.</li> <li>Good knowledge of high speed domestic and intercontinental rail options required</li> </ul> <p><strong>What We're Looking For:</strong></p> <ul> <li>Must be fluent in English (excellent verbal and written language).</li> <li>Experience and knowledge of pre-trip approval systems.</li> <li>Manage your own tickets issuance for both Air and Eurostar.</li> <li>Calculate your own reissues and changes in a timely manner, working in liaison with the Ticketing Department.</li> <li>Exceptional telephone manner and good written skills.</li> <li>Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines • Has achieved a continuous record of experience in a core business travel environment.</li> <li>Minimum qualification level to Fares & Ticketing VAII (formally BA2).</li> <li>Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus.</li> <li>Good knowledge of US Domestic and European rail provider frameworks and reservation systems.</li> <li>Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins.</li> <li>Knowledge of Low-Cost Carriers in the market and their different products available.</li> <li>Experience of mixed mode booking tools, and how to support both offline/online bookings.</li> <li>Have a ‘team player’ approach to an office environment.</li> <li>Experience in using MS Word and Excel software packages.</li> <li>Excellent interpersonal skills and good attention to detail.</li> <li>Ability to work well in a highly pressurized environment, and ability to adapt quickly to increases in travel request volumes.</li> <li>Flexible approach to working environment and willingness to work on at different office locations.</li> <li>Ability to build a good rapport with all clients.</li> </ul> <p> </p> <p><strong>Our Benefits</strong></p> <p class="font-normal leading-normal">Reed & Mackay offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.</p> <p class="font-normal leading-normal">We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Reed & Mackay success. To promote balance, we offer paid time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.</p><div class="content-pay-transparency"><div class="pay-input"><div class="description">The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.<br><br>For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.</div><div class="title">Pay Range</div><div class="pay-range"><span>$29.05</span><span class="divider">—</span><span>$37.97 USD</span></div></div></div>