CUSTOMER SERVICE EXECUTIVE

Responsibilities

  • Order processing, monitors progress, confers with production control personnel to ensure timely delivery in accordance with customer’s requirements.
  • Prepare monthly reports to Inter Companies such as sales v/s budget report etc.
  • Liaison with group companies on all matters related to supply chain.
  • To prepare sales forecast and estimates.
  • Provides information regarding specification of goods, product’s price, and any other updates to customers.
  • Liaise with Quality Department to ensure product quality meet customer’s expectations and resolve customer’s complaints on qualities issues.
  • Monitor inventory to ensure sufficient inventory to support schedule upside from customer.
  • To undertake any ad-hoc tasks as and when required.

Requirements:

  • Candidate must possess at least a Post-Graduate Diploma / Bachelor’s Degree / Professional Degree in Business Studies/Administration/Management or equivalent.
  • Preferable with Sales experience/ Customer Service experience in Manufacturing Industries.
  • Ability to multi-task in a fast-paced environment with minimal supervision.
  • Required language(s): able to communicate in Mandarin and English. "We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."
  • Fresh graduates are encouraged to apply as training will be provided.
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