DISCLAIMER

Welcome to Hostfile09.jobavasar.com We provide job seekers with information gathered from various publicly available job posting websites, including but not limited to Google, Indeed, LinkedIn, and other well-known job platforms. Our mission is to help individuals find employment opportunities by offering up-to-date job listings and career-related resources. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.

Hostfile09.jobavasar.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms such as Indeed, LinkedIn, and other recognized job websites.

By using our website, you acknowledge and accept the above terms and conditions. Thank you for visiting Hostfile09.jobavasar.com, and we wish you success in your job search.

For any inquiries or to raise a complaint, please contact us at jobpostingcustomercare@gmail.com.

Customer Success Manager (US)

June 26, 2026

<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:18pt;white-space:pre-wrap;">About the role</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><span style="white-space:pre-wrap;">The Customer Success team is an integral part of Logile’s ability to ensure customers find the most value in their implementation and have continuous support in achieving their business goals. You will be responsible for building and maintaining effective relationships with customers and maximizing their lifetime value within the assigned customer portfolio. This will be accomplished by delivering a great customer experience and expanding the use of Logile products, as well as delivering results and value that exceed customer expectations. Through the relationship the CSM cultivates, you will assist in achieving customer success and growth by identifying add-ons and additional product or services opportunities. The Customer Success Manager will be involved in each assigned project, beginning with project readiness, to help assess and define each customer’s long-term goals. During this time, the CSM will develop relationships with key customer stakeholders and position themselves as a resource for the customer’s team. Additionally, the CSM will act as an advocate for the customer’s needs and goals after each project implementation. This will take many forms including conducting regularly scheduled touch base calls with customer representatives, driving QBRs, managing escalated tickets, and advising internal Logile teams on how to best approach a customer’s needs.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:18pt;white-space:pre-wrap;">Responsibilities</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><span style="white-space:pre-wrap;">The Customer Success Manager will represent multiple customers and is responsible for the customers’ long-term success from the time they begin their partnership with Logile. Primary responsibilities are broken into 5 key areas:</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:10.5pt;white-space:pre-wrap;">Customer Relationship & Strategic Partnership</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Establish strong, trust-based relationships with key stakeholders across all levels of assigned customer organizations.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Act as the customer’s strategic advisor and internal advocate, ensuring their goals and feedback inform product development and service delivery.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Conduct regular Executive Business Reviews (EBRs) to assess performance, surface new opportunities, and align strategic objectives.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:10.5pt;white-space:pre-wrap;">Value Realization & Success Planning</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Partner with customers to co-develop Success Plans with clear goals, KPIs, and milestones aligned to their desired outcomes.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Proactively monitor product adoption, usage trends, and health scores to drive retention and prevent churn.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Identify and remove barriers to adoption by leveraging customer enablement resources, training, and best practices.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:10.5pt;white-space:pre-wrap;">Account & Renewal Coordination</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Proactively monitor all upcoming renewals, including key contractual usage metrics.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Execute simple renewals where there are not substantive changes to the contractual agreement, ensuring timelines, value, and customer satisfaction are managed efficiently.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Collaborate with Account Managers on strategic renewals and expansion opportunities, ensuring seamless execution.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Develop strong advocates across the assigned customer portfolio.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Maintain key metrics within the Logile Customer Success platform necessary for tracking and communicating key Customer Success metrics within the company.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:10.5pt;white-space:pre-wrap;">Cross-Functional Collaboration & Continuous Improvement</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Work closely with Product, Support, Sales, and Implementation teams to ensure a consistent and valuable customer experience.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Contribute to the development of scalable enablement materials, such as onboarding guides and success playbooks.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Provide insights to the Product team based on customer feedback and usage trends to influence roadmap decisions.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Act as a point of escalation for support and relationship issues including Ticket Escalation and Resolution concerns.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:10.5pt;white-space:pre-wrap;">Internal Enablement & Team Contribution</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Mentor and support junior Logile team members to build internal capability.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Contribute to the continuous improvement of customer success processes and tools.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Participate in cross-functional initiatives aimed at improving customer satisfaction, loyalty, and Net Promoter Score (NPS).</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:18pt;white-space:pre-wrap;">Success Metric</strong></b><b><strong style="white-space:pre-wrap;">s</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Customer Retention Rate: Drive renewals by consistently delivering value and cultivating strong, long-term customer relationships.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Customer Health Score: Monitor and improve customer engagement and satisfaction using established health scoring frameworks.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Customer Satisfaction (CSAT): Maintain high CSAT scores across all touchpoints, including onboarding, support, and ongoing interactions.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Net Promoter Score (NPS): Enhance customer advocacy and increase referral opportunities by delivering exceptional experiences.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:18pt;white-space:pre-wrap;">Qualifications</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">5-10 years or more of demonstrated customer success management experience, preferably within the retail industry.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Comfortable operating as a peer to senior leadership, challenging assumptions respectfully and driving alignment on key initiatives.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Experience with Workforce Management software, best practices, and strategies.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Experience with large retail organizations and familiarity with their needs and goals.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Ability to work with cross-functional teams on large scale software implementations.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Outstanding leadership, organizational, and communication skills.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Demonstrated ability to solve complex organizational problems.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">BS/BA diploma in Business Management, Industrial Engineering, or similar.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Advanced proficiency in MS Office Suite (including Excel, PowerPoint), or other reporting tools.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:18pt;white-space:pre-wrap;">Equal Opportunity Employer</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><span style="white-space:pre-wrap;">Logile is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.</span></p>