Customer Success Technical Leader – TAM, Splunk Core Platform, DoD/INTEL
Job Description:
- provide impactful solutions to customer challenges
- onboard and enable customers through workshops
- assess account health, especially at renewal time
- engage with Customer Success Executives on opportunities
- guide account teams and customers on optimal platform use
- deliver strategic technical consulting within 90 days
- contribute to practice KPIs and process improvements
Requirements:
- Several years of experience administering and using Splunk Core (Enterprise/Cloud)
- Strong Splunk architecture, data onboarding, and Splunk Core product feature experience
- Strong SPL (Search Processing Language) skills are essential
- Solid experience in technical consulting or big-data analytics
- TS/SCI Clearance
- Strong understanding of common enterprise applications
- Statistical and analytical modeling skills are a plus
- Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools
- Hands-on experience with Splunk product implementation of focus
- Experience with cloud migration projects
Benefits:
- medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year
- flexible vacation time off program
- 80 hours of sick time off provided on hire date
- optional 10 paid days per full calendar year to volunteer
