Customer Support Specialist - Voice (Financial Industry Experience)

<p>This is a remote position.</p> <div> <br> </div><p style="color:rgb(23, 27, 39); font-family:PuviRegular, sans-serif; font-size:14px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal"><i>Looking to take your career to the next level? Then this role is for you!</i><br></p><p style="color:rgb(23, 27, 39); font-family:PuviRegular, sans-serif; font-size:14px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal">Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!<br></p><p style="color:rgb(23, 27, 39); font-family:PuviRegular, sans-serif; font-size:14px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal">Profile Requirements:<br></p> <ul style="color:rgb(23, 27, 39); font-family:PuviRegular, sans-serif; font-size:14px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal"> <li>Minimum 2.5 years of experience in a customer support or similar role.<br></li> <li>Excellent verbal and written communication skills.<br></li> <li>Ability to quickly assess customer needs and provide effective solutions.<br></li> <li>Experience with customer support software, CRM systems, and helpdesk tools.<br></li> <li>Strong organizational skills and ability to multitask.<br></li> <li>Passion for delivering excellent customer service.<br></li> <li>Comfortable working in a fast-paced and dynamic environment.<br></li> <li>Good to have not mandatory would be experience with accounting/finance<br></li> </ul><p style="color:rgb(23, 27, 39); font-family:PuviRegular, sans-serif; font-size:14px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal">Core responsibilities:<br></p> <ul style="color:rgb(23, 27, 39); font-family:PuviRegular, sans-serif; font-size:14px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal"> <li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner.<br></li> <li>Troubleshoot customer issues and provide effective solutions.<br></li> <li>Maintain accurate records of customer interactions, issues, and resolutions.<br></li> <li>Collaborate with internal teams to escalate and resolve complex problems.<br></li> <li>Assist customers with order processing, account management, and product/service information.<br></li> <li>Identify customer needs and provide recommendations for products or services.<br></li> <li>Ensure a high level of customer satisfaction through proactive and empathetic support.<br></li> <li>Stay updated on company products, policies, and procedures.<br></li> </ul><p style="color:rgb(23, 27, 39); font-family:PuviRegular, sans-serif; font-size:14px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal"><i><b>Benefits:</b></i><span> </span><i><i>Competitive salary</i><span> </span></i><i>Opportunity to shape the HR function of a rapidly growing BPO.</i><span> </span><i><i>Work closely with a team of industry leaders who have successfully scaled BPOs in the past.</i><span> </span></i><i>Career growth and development opportunities.</i><br></p><p style="color:rgb(23, 27, 39); font-family:PuviRegular, sans-serif; font-size:14px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal"><i>Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!</i><br></p> <div> <br> </div><br>