Director of Delivery Service Providers | National Final Mile Logistics

OnTrac is hiring a Director of Delivery Service Providers ! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: Remote

Employment Logistics The Director of Partner Acquisition and Enablement leads the identification, onboarding, and long-term success of independent delivery partners (DSPs) across the network. This is an operations-first leadership role designed for someone with deep experience working directly in last-mile facilities and alongside contractor-owned delivery businesses.

This role will lead the DSP acquisition and onboarding lifecycle while partnering closely with Operations and Negotiations to ensure new providers are set up for sustainable success from day one. Success will be measured by operational readiness, service performance, and retention, not just speed to launch.

Unpacking The Benefits We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work.

  • Medical, Dental, and Vision insurance; HSA and FSA options
  • Life and Disability coverage (basic and voluntary)
  • Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
  • Competitive benefits and 401(k) with company match
  • Referral Bonus Program - Up to $500 per referral!
  • Paid Time Off including Holiday pay
  • Employee Assistance Program & a Safe and clean work environment
The Must-Haves
  • Bachelor’s degree in Operations, Business, Logistics, or a related field (advanced degree a plus, not required)
  • At least 12 years of experience in last-mile operations, logistics, contractor management, or delivery network leadership (with a Bachelor’s degree or equivalent)
  • 5+ years of people leadership experience managing regional or multi-site teams
  • Significant experience working directly in or with last-mile facilities and independent delivery contractors
  • Strong operational credibility and comfort operating in fast-paced, execution-heavy environments
  • Willingness to travel extensively (up to 50%) to facilities, markets, and DSP locations
Your Mission In Motion
  • DSP recruitment strategy & acquisition: Lead the strategy to identify, assess, and onboard high-quality Delivery Service Providers with a strong operational foundation.
  • Field-based recruiting & engagement: Personally engage prospective DSP owners through site visits, facility walkthroughs, and in-market meetings.
  • Operator evaluation & selection alignment: Evaluate candidates based on operating capability, leadership presence, safety mindset, and ability to manage last-mile complexity; partner with Operations and Negotiations to align selection with facility needs, volume profiles, and service expectations.
  • Driver Operations representation: Represent Driver Operations in contractor-facing conversations, bringing credibility through firsthand operational experience.
  • Onboarding ownership & operational readiness: Oversee end-to-end onboarding to ensure new RSPs are prepared to operate effectively from launch; ensure onboarding reflects daily last-mile realities (not only contractual/administrative requirements).
  • Early risk identification & stabilization: Identify early operational risks post-launch and intervene quickly to stabilize performance and reduce early attrition.
  • Performance, retention & contractor experience: Serve as senior escalation/support during critical early lifecycle stages; collaborate with Operations leaders on systemic challenges impacting performance, compliance, and engagement; identify common pain points and recommend improvements; promote consistent operating expectations while allowing flexibility for local market realities.
  • Team leadership & regional support: Lead and mentor a regional DSP recruiting/onboarding team with an emphasis on field engagement and operational partnership; set expectations around contractor experience, launch quality, and readiness; coach and develop the team to be trusted partners to DSPs and Operations.
  • Cross-functional communication & leadership updates: Provide clear, experience-based updates to LMO Leadership and the COO on DSP health, ri
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