Distribution Application Support Analyst (Level Associate - Senior Analyst)

About the position

This position will provide primary front-end support for Transmission Maximo, Distribution Maximo, Outage Management System (OMS) Maximo, Worktech Time, Work and Asset Management Transformation (WaAM), Patrolman app, and the TMAX app (Transmission Maximo-related application). This position will be responsible for providing guidance to Oncor Information Technology, Technology Support personnel, field operations, and other departments to ensure data is accurate, sustainable, and accessible. The successful candidate must possess excellent communication, reporting, analysis, and troubleshooting skills. The incumbent will provide analysis and direct input into regulatory reporting and strategy development. The individual will work closely with Oncor stakeholders and third-party (3rd party) service providers to sustain and improve Asset Information/Work Management Systems for Oncor. This role will report to our Downtown Fort Worth Corporate Office 3-4 days a week. We are considering applicants with multiple experience levels and skills. Please see below for experience requirements for each level.

Responsibilities

  • Provides functional support and oversight of the aforementioned applications via direct interaction with Transmission and Distribution end users.
  • Assists in initial triage and daily documentation of all reported incidents.
  • Provides daily logging of all end user interactions derived from phone call and email requests in JIRA.
  • Supports all reporting, tracking, testing, and implementation of application and system issues.
  • Interfaces effectively with various individuals throughout the Transmission, Distribution, Asset Management, Finance and Accounting, Technology, and contractor organizations in support of the user interface, reporting, data analysis, problem solving, and strategy development.
  • Analyzes electrical drawings for Quality Assurance/Quality Control (QA/QC) of asset information.
  • Develops and implements training materials and programs for end users.
  • Applies problem-solving skills to non-routine and complex assignments in a varied technical environment.
  • Performs all essential aspects and functions of the job, as well as any other specific job requirements.

Requirements

  • Knowledge of transmission or distribution electrical systems.
  • Proficient in Microsoft Office.
  • Adaptive and comfortable with rapidly changing objectives.
  • Possesses excellent application support management skills.
  • Experience having translated data into actionable information.
  • Demonstrates excellent oral communication skills and effective writing, negotiation, and consensus-building skills.
  • Proficient with Oncor’s Transmission, Distribution, or OMS Maximo instances.
  • High School diploma, GED, or equivalent is required.
  • Associate Analyst Level: 1 or more years of experience using the aforementioned applications or equivalent relevant experience in application support, systems operations, or a related technical environment is required.
  • Analyst Level: 2 or more years of experience using the aforementioned applications or equivalent relevant experience in application support, systems operations, or a related technical environment is required.
  • Senior Analyst Level: 3 or more years of experience using the aforementioned applications or equivalent relevant experience in application support, systems operations, or a related technical environment is required.

Nice-to-haves

  • Ability to read electrical one-line diagrams is preferred.
  • Must be comfortable as an individual performer as well as leading a team (senior level only)

Benefits

  • Annual incentive program.
  • Competitive health and welfare benefits (medical, dental, vision, life insurance).
  • Ability to earn wellness incentives (up to \$2,300 in 2026 as an Employee only) and other wellbeing resources.
  • 401k with dollar-for-dollar company match up to 6%.
  • 401k match for student debt program.
  • Cash balance pension plan.
  • Adoption Assistance.
  • Mental health resources.
  • Employee resource groups.
  • Tuition reimbursement.
  • Competitive vacation, 10 company holidays and 2 personal holidays.
  • Paid parental leave.
  • Salary continuation for up to 6 months for approved employee illness or injury.
  • Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.
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