General Motors Warranty Claims Administrator

June 4, 2026

Description<ul><li>Fully remote position.</li><li>2+ years of General Motors Warranty Administration experience required</li></ul>Swickard Auto Group is seeking a skilled and dedicated professional to join our Warranty team as a Warranty Claims Administrator. We are looking for a career-oriented individual eager to elevate their skills while providing exceptional service to our clients and team members. Join our team and take your career to the next level! As a Warranty Claims Administrator, you will work closely with our Fixed Operations Team, Dealership Service and Parts Departments, and Accounting Professionals to ensure accurate booking and warranty claim payments. Key Responsibilities: Claims Processing:<ul><li>Book, close, and transmit repair orders using Reynolds & Reynolds software.</li><li>Utilize multiple Mercedes-Benz software programs to process claims, review labor times, and analyze related documents.</li></ul>Knowledge Maintenance:<ul><li>Stay informed about claims developments, coverage standards, and updates to manufacturer policy.</li><li>Participate in manufacturer webinars and internal reviews.</li></ul>Documentation and Reporting:<ul><li>Reconciling Warranty Receivables Schedules using provided Accounting tools.</li><li>Accurately document all claim activities in the management system.</li><li>Provide regular claim status reports and review trends with management team.</li></ul>Qualifications<ul><li>Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.</li><li>Strong problem-solving skills with the ability to "Think outside the box" when necessary.</li><li>Experience: Minimum of 2+ years General Motors Warranty Administrator experience required. <ul> <li>Experience navigating Service and Warranty functions within NetStar and EVA.</li> <li>Reynolds and Reynolds Ignite experience is a plus.</li> <li>Strong understanding of automotive technology and diagnostics.</li> <li>Exceptional verbal and written communication abilities.</li> <li>Proficiency in Microsoft Office and claims management software.</li> <li>Excellent organizational skills and attention to detail.</li> </ul></li></ul>Benefits of Working at Swickard:<ul><li>Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.</li><li>Positive Culture - Be part of a supportive and collaborative team.</li><li>Growth Opportunities - Opportunities for continued personal and professional growth.</li><li>Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.</li><li>We are an Equal Opportunity Employer and value diversity and inclusion at our company.</li></ul>About Us<ul><li>We were founded in 2014 by Jeff Swickard in Wilsonville, OR.</li><li>We’re a hospitality company that happens to sell cars, parts, and services.</li><li>We are a team. Everyone plays a role in our success.</li><li>Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!</li><li>Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.</li><li>We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.</li></ul>Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience, and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes? #T5

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