Incident Manager- Remote in MX

Change Management Specialist

5+ years of experience in incident management and change management.

ITIL certified.

Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.

Support the design, development, delivery and management of communications.

Conduct impact analyses, assess change readiness and identify key stakeholders.

Provide input, document requirements and support the design and delivery of training programs.

Complete change management assessments.

Identify, analyze and prepare risk mitigation tactics.

Identify and manage anticipated resistance.

Consult and coach project teams, managers and supervisors.

Support organizational design and definition of roles and responsibilities.

Integrate change management activities into project plan.

Evaluate and ensure user readiness and manage stakeholders.

Track and report issues.

Define and measure success metrics and monitor change progress.

Support change management at the organizational level.

Manage the change portfolio.

Excellent communication.