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We are seeking a highly skilled and experienced professional to join our team as the Payments Insights Analytics Lead
In this role, you will play a critical part in executing the strategic direction of Airbnb’s Payments operations
Within this role, you will enable, facilitate, and assist in streamlining integrated data-driven decision making across the Payments Platform, Product, Operations organizations
The team is committed to operational excellence and Host and Guest experience through a culture of problem-solving, guided by data and research
We inject quantitative measurements into our user journey, product, processes and implement objective indicators of success
You will collaborate in the development and implementation of policies and procedures related to receiving and processing funds
Oversee the day to day operations in partnership with finance across collection, reconciliation and settlement (e.g. , timely processing of payments motioning systems for issues)
Collaboration will be a key aspect of this role, as you will work closely with cross-functional teams to drive process improvements and streamline payments data globally
Your ability to effectively communicate and build relationships with stakeholders at all levels of the organization will be essential in achieving our goals
You are passionate about solving complex problems within the Payments domain using data, insights, AI/ML models, and experimentation; adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis
You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate causal relationships and drive measurable impact
You are a storyteller and technician that translates deeply technical analyses, and experimental results into compelling narratives that drive strategic business influence
Ability to create impact for key projects at the eTeam direct level by iInfluencing strategy and roadmap through data-backed storytelling and actionable recommendations
A Typical Day:
Generating payment reports and analyzing payment data for insights and performance evaluation
Provide regular updates and reports to management and stakeholders, translating complex technical findings into business-friendly narratives and recommendations for leadership
Assist with analyzing payment performance and health, triaging the issue, and provide recommendation on the best course solution and optimization
Design, execute, and analyze experiments to evaluate the impact of Payment strategies, product changes, and process improvements
You will collaborate on Financial Risk Management including losses, chargebacks and other cost components, and automation of payments processes
Assist with initiatives to optimize the end-to-end payments journey by identifying pain points, friction areas, and improvement opportunities
Collaborate with driving Host and Guest advocacy to enhance payment experience, amplifying voices and addressing concerns with impactful and measurable results
Assist with building new payment strategies to balance financial risk and experience for different seller segments by utilizing advanced data analytics, AI/ML techniques to inform strategic decision-making
Leverage experience across adjacent payment risk domains (trust & safety, identity, fraud, compliance) to bring cross-functional insights and identify systemic patterns or opportunities
Stay abreast of industry trends, emerging technologies, and regulatory changes in the payments landscape. Proactively identify opportunities for innovation
Monitor payment trends, identify areas for improvement and implement strategies to optimize payments processing
Provide guidance to platform to maintain a robust and reliable payments infrastructure, contributing to the overall financial health of the business
