Learning Technology Administrator
Job Description:
- Provide technical support to users with software-related questions or issues within the LMS
- Regularly update, maintain, and improve learning systems and tools
- Provide assistance to users, troubleshoot issues, and resolve technical problems
- Upload, organize, and maintain training content, courses, and resources within the LMS and other platforms
- Generate and analyze reports on user activity, course completion rates, and other key metrics
- Oversee and maintain data dashboards that track and present key performance metrics for organizational projects
- Develop technical documentation and articles for a support knowledge base
- Ensure the LMS meets organizational compliance standards and training requirements
- Create, adapt, and provide training to users on how to navigate and utilize the LMS effectively
- Identify opportunities for system enhancements, test new features, and implement updates
Requirements:
- 3 years' experience with LMS platforms, Smartsheet and Power BI
- 3 years experience with Camtasia and Articulate
- Strong technical troubleshooting skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Familiarity with e-learning standards and best practices
- Familiarity with learning content files such as SCORM packages, xAPI files, HTML5 content, and other digital learning formats
- Understanding of current social issues
- Excellent interpersonal skills
- Experience identifying customer needs and providing appropriate solutions
- Experience managing communication with external and internal stakeholders (customers, product owner, executives, etc.)
- Experience supporting a wide range of users with varying technology experience.
- Bachelor's degree in Learning Design, Information Technology, Education, or a related field; or equivalent combination of education and experience.
- Multimedia or Microlearning Certifications a plus.
Benefits:
