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Level 1 Support Engineers

June 29, 2026

Context: Run & Maintain for 3 applications covering access control, meeting/visitor registration, and reporting applications & dashboards

Scope of Work:

i. Serve as the first point of contact for user support via email, chat, or ticketing system.

ii. Diagnose and resolve Level 1 issues such as password resets, account access, and basic software/hardware problems.

iii. Ensure timely ticket triage and escalation following ITIL/DevOps incident workflows.

Tech Stack: Outsystems, ELK, Power BI, SQL MI, Azure

Requirements:

i. Approximately 2 years of relevant experience in application support, troubleshooting, and incident handling ii. Comfortable working rotational or fixed night shifts where required and ensure SLA compliance

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