Manager, Business Systems

May 28, 2026

Position: Manager, Business Systems Reports To: Deputy Chief, Operations Department: Operations Supervisory Role: Yes Compensation Range: $110,000 – $121,000 Location: Remote, U.S. FLSA Status: Full-Time, Exempt POSITION OVERVIEW The Manager, Business Systems leads the enterprise applications environment supporting our internal operations. This position is responsible for the strategy, modernization, and delivery of internal systems that enable core business processes, support workforce productivity, and the secure, reliable use of software platforms across the organization. The Manager, Business Systems runs the modernization initiatives within business applications portfolio, including Salesforce. This position maintains stewardship of our broader portfolio of systems and their associated use policies, including internal SaaS platforms, AI-enabled workplace tools, productivity software, and research and feedback technologies. ESSENTIAL DUTIES & RESPONSIBILITIES 50% | Salesforce Strategy & Implementation <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Lead modernization initiatives for the Salesforce platform.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Develop a roadmap for Salesforce modernization that reflects organizational priorities and capacity.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Coordinate cross-functional workstreams across the team and internal stakeholders.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Manage sequencing, dependencies, and risk across Salesforce modernization efforts.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Optimize platform capabilities to increase user engagement, reduce complexity, and support long-term organizational needs.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Establish governance standards and best practices for configuration, architecture, and usage across the organization.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Champion data quality and stewardship practices to support dependable reporting, analytics, and operational use of Salesforce data.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Support staff adoption through guidance, documentation, and training strategies to maximize platform utilization.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Manage integration activities between Salesforce and other enterprise systems to deliver connections and operational continuity.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Develop metrics and dashboards to track performance data, usage, and modernization outcomes.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Lead release planning, testing cycles, and launch coordination for Salesforce updates.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Provide executive leadership with updates on progress, risks, outcomes, and actionable insights for decision-making.</li> </ul> 25% | Internal Systems Portfolio Leadership <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Oversee the broader portfolio of internal systems and tools to support workflows, productivity, and collaboration.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Direct the evaluation, prioritization, and evolution of internal tools, including AI-enabled solutions, collaboration platforms, and productivity systems.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Manage intake, prioritization, and coordination processes regularly across the portfolio to maintain delivery confidence.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Balance modernization initiatives with continuing operational system needs to optimize overall business system performance.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Align systems with organizational strategy, integrate platforms where appropriate, and ensure they deliver measurable value to staff.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Monitor support performance across business systems, including ticket volume, user experience trends, and guide improvement initiatives as needed.</li> </ul> 15% | Systems Governance & Oversight <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Collaborate with the team to support system changes with technical standards and governance frameworks.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Apply governance expectations consistently while maintaining delivery momentum.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Partner with Data Governance and cross-functional leaders to uphold policies, access controls, and stewardship practices.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Support escalation and resolution of delivery, governance, or alignment risks.</li> </ul> 10% | Team Leadership & Oversight <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Arial, sans-serif;">Manage, mentor, and support the Business Systems Team.</li> <li style="text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Arial, sans-serif;">Define clear roles, responsibilities, and escalation paths within the team.</li> <li style="text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Arial, sans-serif;">Coordinate team efforts to meet initiative milestones and broader portfolio priorities.</li> <li style="text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Arial, sans-serif;">Champion a culture of accountability, collaboration, and continuous improvement.</li> <li style="text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Arial, sans-serif;">Remove blockers and provide direction so the team can operate staff effectively.</li> </ul> KNOWLEDGE, SKILLS, AND EXPERIENCE Required: <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Arial, sans-serif;">Bachelor’s degree in Information Systems, Computer Science, Business, or related field; or equivalent professional experience.</li> <li style="text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Arial, sans-serif;">Minimum of 5 years of experience leading or managing internal business systems.</li> <li style="text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Arial, sans-serif;">Minimum of 3 years of people management experience.</li> <li style="text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Arial, sans-serif;">Demonstrated experience leading large-scale Salesforce initiatives, including platform transformation or major system evolution.</li> <li style="text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Arial, sans-serif;">Demonstrated leadership and organizational experience.</li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Arial, sans-serif;">Proven ability to establish and execute system roadmaps for enterprise platforms.</li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Arial, sans-serif;">Proven ability to coordinate complex work across multiple teams and stakeholders.</li> <li style="text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Arial, sans-serif;">Experience reporting on initiatives’ progress, performance data, implementation risks, and business impact.</li> <li style="text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Arial, sans-serif;">Experience with strategic prioritization, sequencing, and risk identification for enterprise projects.</li> </ul> Preferred: <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Arial, sans-serif;">Salesforce certifications, such as Platform Administrator, Experience Cloud Consultant, Advanced Administrator, or equivalent credentials.</li> <li style="text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Arial, sans-serif;">Experience implementing AI-enabled workplace tools at scale.</li> <li style="text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Arial, sans-serif;">Experience with data governance frameworks and cross-functional collaboration.</li> <li style="text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Arial, sans-serif;">Experience leading stakeholder communication and engagement initiatives for enterprise systems.</li> </ul> SUPERVISORY RESPONSIBILITIES This position reports to the Deputy Chief, Operations and may have up to 4 direct reports.

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