Medical Billing Virtual Assistant

June 3, 2026

This is a remote position. Virtual Rockstar is hiring a full-time Medical Billing Virtual Assistant on behalf of a growing sports physical therapy practice. This is primarily a billing role. The ideal candidate will own the full billing cycle — claims management, denial follow-up, payment posting, and secondary/out-of-network insurance management — and must come in ready to run, not learn from scratch. As a secondary function, this VA will serve as front desk backup when the clinic's admin is unavailable, covering phones, scheduling, and general admin tasks. This is an excellent opportunity for a seasoned medical biller who thrives in a fast-paced environment and wants to make a real impact supporting athletes and active individuals. About Our Client Our client is a high-performance sports physical therapy practice dedicated to empowering athletes and active individuals to return to the activities they love — bridging the gap between rehabilitation and performance. They provide exceptional, evidence-based care that helps patients not only recover from injury but perform at their highest potential. Their culture is built on the values of: <ul> <li>Impact </li> <li>Integrity </li> <li>Communication </li> <li>Curiosity </li> <li>Innovation </li> <li>Passion </li> <li>Judgment </li> </ul> The practice is not a volume-driven clinic. They prioritize quality relationships, individualized care, and an outstanding patient experience — whether working with youth athletes, collegiate competitors, professional athletes, or active adults. Key Responsibilities Medical Billing & Claims Management — Primary Focus <ul> <li>Own the full billing cycle through Prompt, including claim submission, payment posting, and AR management </li> <li>Manage claims for a high-volume practice averaging 150–200 visits per week, with 60–70% insurance-based </li> <li>Follow up on unpaid and outstanding claims in a timely manner </li> <li>Review, appeal, and resolve denied claims </li> <li>Manage secondary insurance claims with a strong emphasis on out-of-network and college athlete payer scenarios </li> <li>Manually track and follow up on secondary insurer claims through Prompt </li> <li>Resolve billing discrepancies and ensure accuracy across all patient accounts </li> <li>Post payments to patient accounts </li> <li>Generate billing reports for management </li> <li>Ensure compliance with coding and billing regulations </li> <li>Support insurance verification, benefits checks, and pre-authorization processes </li> <li>Track referrals and plans of care </li> </ul> Front Desk & Administrative Backup — Secondary Function <ul> <li>Serve as backup phone coverage via Quo VoIP when the primary front office admin is unavailable </li> <li>Confirm patient appointments and manage rescheduling requests </li> <li>Handle patient inquiries via phone, text, and email </li> <li>Manage appointment calendars and coordinate schedules as needed </li> <li>Maintain accurate electronic medical records within Prompt </li> <li>Perform data entry, generate basic reports, and manage email correspondence </li> <li>Send appointment reminders, invoices, and patient follow-up communications </li> <li>Support general administrative workflows and process improvement initiatives as directed </li> </ul> Tools & Systems <ul> <li>Prompt (EHR & Billing Platform — primary tool) </li> <li>Google Workspace (Gmail, Chat, Docs, Sheets, Drive) </li> <li>Quo (VoIP Phone System) </li> <li>Microsoft Office (Word, Excel) </li> </ul> <h3>Requirements</h3> <ul> <li>Proven, hands-on experience in full-cycle medical billing — this is not an entry-level role </li> <li>Strong working knowledge of primary and secondary insurance processing, including out-of-network claims </li> <li>Experience with Prompt EMR/billing platform is highly preferred; PT or outpatient rehab billing background is a plus </li> <li>Ability to self-direct and operate independently from day one — training resources will be provided but the VA must come in ready to run </li> <li>Excellent written and verbal English communication skills </li> <li>Strong attention to detail, reliability, and ability to manage multiple priorities in a fast-paced environment </li> <li>Comfortable communicating with patients, providers, and insurance representatives </li> <li>Proficient in Google Workspace and Microsoft Office </li> </ul> Non-Negotiables <ul> <li>Proven medical billing experience — candidates without this will not be considered </li> <li>Exceptional English communication skills, both written and verbal </li> <li>Reliable, accountable, and highly detail-oriented </li> <li>Able to operate independently and bring billing expertise to the role from day one </li> <li>Comfortable serving in both a billing-primary and patient-facing backup capacity </li> </ul> <h3>Benefits</h3> <ul> <li>Competitive salary commensurate with experience. </li> <li>Opportunities for professional development and growth. </li> <li>Work in a dynamic and supportive team environment. </li> <li>Make a meaningful impact by helping to build and strengthen families across the Globe </li> </ul>

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