Parts Assistant

Key Responsibilities:

1. Manage Parts Operations and Inventory Control

• Ensure strict compliance with company policies and procedures related to parts operations, inventory control, and issuance.
• Support the achievement of targeted stock turnover ratios.

2. Handle Parts Ordering and Supply

• Ensure timely back order processing, follow-up, and supply of parts to all customers.
• Coordinate effectively to minimize delays and ensure parts availability.

3. Achieve Sales Targets

• Responsible for achieving targeted counter and workshop sales, including net contribution.
• Monitor sales performance and take proactive actions to meet targets.

4. Oversee Parts Administration and Housekeeping

• Ensure efficient parts administration processes are in place and followed.
• Regularly conduct and maintain effective housekeeping activities.

5. Monitor Customer Satisfaction (CSI)

• Responsible for achieving the required Customer Satisfaction Index (CSI) targets.
• Address customer concerns promptly to maintain high service standards.

6. Ensure Warranty Compliance

• Ensure efficient warranty administration in accordance with company policies and guidelines.
• Maintain strict compliance with all warranty procedures and requirements.

7. Undertake Ad-Hoc Duties as Assigned

• Perform any additional assignments or responsibilities as directed by superiors when required.

Qualifications for Parts Assistant

1- Minimum SPM or SKM certification, or equivalent, with automotive-related experience.

2- At least two (2) years of working experience in parts administration, stock handling, and customer service.

3- Ability to handle various tools and heavy equipment.

4- Excellent physical condition.

5- Good command of written and spoken English and Bahasa Melayu.

6- Computer literacy with proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

7- Ability to interact with all levels of people to address issues arising.