Patient Support Specialist (Pacific Time)

We are an innovative and fast-growing Cardiac Digital Health company. Vector Remote Care applies technology and analytics to remote patient monitoring to reduce the cost of care and improve the quality of life for patients. Our offering is proven, profitable and enhances the lives of thousands of patients. As we broaden our product offerings, we are expanding our team.

We are a growing team with big aspirations. We’re cross-functional and pragmatic. No task is too big or too small - we seek elegant and simple solutions. Vector is a complete remote cardiac monitoring solution that makes it simple to monitor and act on remote cardiac data for rhythm management, heart failure and hypertension.

Position Overview

As the Support Specialist, you will be responsible for assisting and educating patients who are monitored by Vector. You’ll be a resource for both clinics and patients in updating patient information and statuses, and ensuring patients are connected to their monitors. This work is done via phone calls and through our ticketing system. You’ll hit the ground running and have an immediate opportunity to make a big impact.

The Support Specialist reports to the Patient Support Manager.

Responsibilities

  • Provide patient education for understanding of Vector monitoring.
  • Communicate with clinics regarding patient status and requests for additional information.
  • Promptly, appropriately answer phone calls and return voicemails, providing assistance to patients and clinics.
  • Ensure that patient outreach is timely, professional, and HIPAA compliant
  • Maintain knowledge of cardiac monitors to enroll patients and set schedules based on clinic’s specifications.
  • Communicate with the clinic or implanting representative when additional information is needed to complete internal clinic requests.
  • Oversee documentation of applicable details related to patients.
  • Manage a variety of administrative functions; including updating patient status and information, and documenting call actions for follow-up.
  • Deliver excellent customer service.
  • Participate in weekly Support Team meetings.
  • Maintain a high level of compassion and patience.
  • Other duties as assigned.

Ideal Candidate

  • You are highly compassionate with a high level of patience. You have a desire to deliver excellent customer service to clinics and patients, and are able to multitask and prioritize duties.

Education and Experience

  • Minimum of 2 years experience in customer service
  • Proficient in Windows, and Mac operating systems
  • Ability to work in a fast paced environment
  • Time management skills
  • Interpersonal skills: communication, team work, problem solving, and decision making
  • Excellent written and verbal communication skills

Benefits

  • Experience working in a dynamic, fast-paced, innovative and growing company
  • A position where you will have an immediate and direct impact on company success
  • Competitive salary with opportunity for bonus/commission
  • Paid Time Off - Three weeks vacation starting, two personal days and ten public holidays
  • Health insurance, including: medical, dental, vision, short-term disability, long-term disability, basic life & AD&D, voluntary life. voluntary accident, voluntary critical illness, voluntary hospital indemnity, FSA, HSA & 401k with 3% employer match
  • Participation in employee stock equity program
  • Creative, casual office environment

To apply, email careers@vectorremote.com.

Vector Remote Care is an Affirmative Action/Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or that of their relatives, friends or associates or any other characteristic protected under federal, state, or applicable law.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Retirement plan
  • Vision insurance

People with a criminal record are encouraged to apply

Work Location: Remote

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