Pharmacy Care Representative
Job Description:
- Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment
- Coordinate and process requests for new and refill order shipments
- Collect appropriate information needed to ensure insurance coverage for patient medication orders
- Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment
- Assist in enrolling and tracking new customer referrals
- Provide explanation of CVS/Specialty services to new customers
- Transfer/escalate clinical questions and issues to the staff pharmacist for resolution
Requirements:
- 1+ years of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
- 1+ years of work experience with Windows-based applications like Microsoft Office (Outlook, Excel, Teams, Word), internet navigation, and email applications
- 1+ years of computer keyboarding experience, skills and aptitude
- Active Valid Pharmacy Technician License and/or Certification as required by the State of AZ.
- Must have a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 25 mbs download and 3 mbs upload
- A secure and private home workspace free from distractions is required
Benefits:
- medical, dental, vision insurance
- wide-ranging list of supplemental benefits
- discount programs
- sixteen paid days off
- ten paid holidays
