Pharmacy Support Center Representative

About the position

This position is based in Rochester, NY and requires up to 6 weeks of training at our corporate office during the availability hours listed below. Upon completion of training, this position is fully work from home. This is a part-time position that includes evening and weekend shifts. Shift times will vary between the hours of 8:30am-9pm Monday through Friday, 8:30am-6pm Saturday, and 8:30am-5pm Sunday.

Responsibilities

  • Able to answer a high volume of incoming calls; assist customers by answering any questions
  • Communicate with internal customers (store pharmacies) regarding customer information/orders
  • Meet individual goals and team averages for number of calls per hour and talk time per call
  • Able to multi-task and complete work efficiently and effectively
  • Comply with all policies, state and federal laws including HIPAA - Must have a secure and private workspace to answer calls per HIPAA guidelines

Requirements

  • Ability to work in a fast-paced environment
  • Systems aptitude, data entry and multitasking skills
  • Must be 18 years or older

Nice-to-haves

  • 1 or more years of pharmacy technician experience
  • Call center experience
  • Medical or insurance experience
  • Proficiency with EnterpriseRx

Benefits

  • Opportunities to grow
  • Flexible scheduling
  • Incredible benefits
  • Experience of working for a company with a reputation you can be proud of
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