Platform Success Manager – ServiceNow
Job Description:
- Interfaces with customer executive sponsor to create their platform roadmap and shape demand for enterprise consumption.
- Establishes regular cadence with clients to maintain product roadmap and ensure alignment to expected outcomes.
- Maintain strong relationships and ensure highest level of customer satisfaction.
- Serve as primary point of contact and escalation point to address client concerns.
- Play a major role in client kickoff and onboarding process for each new assigned client.
- Effectively articulate business cases and problem statements to technical delivery teams.
- Participate in the staffing and recruiting efforts for additional delivery team resources.
- Day-to-day team resource engagement/direction to ensure continual progress on client projects.
- Monitor KPIs to ensure team production and client profitability.
- Maintain in-depth product knowledge of the ServiceNow platform.
- Participate in industry events as needed.
- Participate in marketing events as needed.
- Develop and build relationships with other AHEAD sales, pre-sales, and delivery team members.
- Identify opportunities to upsell/cross-sell additional CDI products and services.
Requirements:
- 5+ years of ServiceNow experience in overseeing platform deployments and support.
- 3+ years of experience leading teams in dotted line or direct organizational structure.
- Strong understanding of the ServiceNow platform capabilities and available integrations.
- Previous experience as a ServiceNow platform owner a plus.
- Certified System Administrator and/or Certified Implementation Specialist preferred.
Benefits:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits for additional details.
