Product Documentation and Operations Intern

June 5, 2026

ROLE SUMMARY We are seeking a paid Product Documentation and Operations Intern to support product release, documentation, enablement, research, and backlog organization activities during the summer. This is a temporary, part-time, non-exempt internship designed to provide hands-on experience with product operations, release communications, product documentation, user enablement, and AI-assisted workflow support. The duration of this internship is 10 - 12 weeks. KEY RESPONSIBILITIES Release Documentation Support Assist with preparing initial drafts and supporting materials for recurring release artifacts, which may include: <ul> <li>Internal Release Briefs </li> </ul> <ul> <li>Product All Hands presentation materials </li> </ul> <ul> <li>Release Notes </li> </ul> <ul> <li>Traceability Appendices </li> </ul> <ul> <li>Permissions Matrices </li> </ul> <ul> <li>Notifications Matrices </li> <li>Other release-related documentation as assigned </li> </ul> Training & Enablement Support Support updates to product enablement and training materials as new features are released. This may include assisting with: <ul> <li>User guide updates </li> </ul> <ul> <li>Quick reference guides </li> </ul> <ul> <li>Training materials </li> </ul> <ul> <li>Internal enablement content </li> </ul> <ul> <li>Documentation cleanup or formatting </li> <li>Drafting proposed updates based on approved feature information </li> </ul> Product Research Support Conduct supervised research to help inform product positioning, roadmap conversations, stakeholder discussions, and future planning. Responsibilities may include: <ul> <li>Gathering information from approved internal or external sources </li> </ul> <ul> <li>Summarizing findings </li> </ul> <ul> <li>Preparing short research briefs </li> </ul> <ul> <li>Organizing themes, trends, or stakeholder inputs </li> <li>Identifying open questions for Product team review </li> </ul> Product Enhancements Backlog Support Assist with maintaining and organizing the Product Enhancements Backlog. This may include: <ul> <li>Reviewing backlog items for completeness </li> </ul> <ul> <li>Organizing or tagging enhancement requests </li> </ul> <ul> <li>Identifying duplicates or related items for review </li> </ul> <ul> <li>Preparing monthly summaries of common themes </li> <li>Using approved AI tools, where permitted, to help draft summaries or identify patterns </li> </ul> Learning Objectives Through this internship, the intern will gain exposure to: <ul> <li>Product release operations</li> </ul> <ul> <li>Product documentation practices</li> </ul> <ul> <li>Internal and customer-facing release communication workflows</li> </ul> <ul> <li>User enablement and training asset development</li> </ul> <ul> <li>Product backlog organization and analysis</li> </ul> <ul> <li>Product research and synthesis</li> </ul> <ul> <li>Responsible use of AI tools in a business environment</li> </ul> <ul> <li>Cross-functional collaboration with Product, Training, Documentation, and related teams</li> </ul> Required Qualifications <ul> <li>Current student or recent graduate with interest in product management, product operations, documentation, business analysis, training, communications, or a related field </li> </ul> <ul> <li>Strong written communication skills </li> </ul> <ul> <li>Strong attention to detail and organization </li> </ul> <ul> <li>Ability to summarize information clearly and accurately </li> </ul> <ul> <li>Comfort working with structured documents, spreadsheets, presentations, or collaboration tools</li> </ul>

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