PT Customer Care Representative

<div> <p> </p> <p><span style="font-size: 18pt;"><strong><span data-olk-copy-source="MessageBody">Part-Time Temporary Customer Care Representative </span></strong></span></p> <p><span style="font-size: 18pt;"><strong><span data-olk-copy-source="MessageBody">(Remote in eligible states or onsite in Ferndale, WA)</span></strong></span></p> <p> </p> <p> </p> </div> <div> <p><strong><em>Designed for movement. Built to change lives.</em></strong></p> </div> <div> <p>At <strong>Superfeet</strong>, our mission isn’t just a statement—it’s how we show up every day. We create performance-driven products that help people move better, powered by a team that delivers exceptional experiences at every touchpoint.</p> </div> <div align="center"><hr align="center" size="2" width="100%"></div> <div> <p><strong>The Opportunity</strong></p> <p> </p> </div> <div> <p>We’re hiring <strong>part-time, temporary Customer Care Representatives</strong> to support our team during a key period from <strong>early–mid July through the end of the year</strong>.</p> </div> <div> <p>This role is ideal for someone who thrives in a dynamic environment and values <strong>flexibility</strong>. We offer <strong>AM and PM shifts</strong>, with opportunities to pick up additional hours based on business needs. Your flexibility will directly enable us to deliver seamless, high-quality support to our customers and partners across multiple time zones.</p> </div> <div> <p>If you’re energized by helping others, solving problems, and adapting to evolving needs, we’d love to connect.</p> </div> <div align="center"><hr align="center" size="2" width="100%"></div> <div> <p><strong>What You’ll Do</strong></p> <p> </p> </div> <div> <p><strong>Deliver Exceptional Cu</strong><strong>stomer Experiences</strong></p> </div> <ul type="disc"> <li>Serve as the front line of the Superfeet brand across phone, email, chat, and social channels</li> <li>Guide customers on product features, fit, and benefits with confidence and care</li> <li>Resolve inquiries and issues quickly, accurately, and empathetically</li> <li>Consistently meet or exceed service metrics (response time, resolution, satisfaction, quality)</li> </ul> <div> <p><strong>Own Order Accuracy & Execution</strong></p> </div> <ul type="disc"> <li>Manage customer interactions and orders in Microsoft Dynamics 365 (or similar CRM)</li> <li>Process consumer and retail orders with precision and urgency to meet Service Level Agreements</li> <li>Partner with warehouses and 3PL providers to ensure timely fulfillment</li> <li>Support international shipments, including documentation, VAT, customs, and Incoterms (training provided)</li> <li>Proactively manage backorders, holds, and inventory-related issues</li> <li>Process returns, warranties, and credit memos</li> </ul> <div> <p><strong>Support Sales & Business Operations</strong></p> </div> <ul type="disc"> <li>Coordinate promotional and sales orders (PGA, POP, and more)</li> <li>Assist with account onboarding, reactivation, and distributor requests</li> <li>Maintain clean, compliant account data across systems</li> </ul> <div> <p><strong>Drive Continuous Improvement</strong></p> </div> <div> <ul type="disc"> <li>Identify trends and share insights to improve the global customer experience</li> <li>Collaborate cross-functionally with Sales, Marketing, Operations, IT, and Product</li> <li>Contribute to knowledge base content, FAQs, and self-service tools</li> <li>Test and provide feedback on new processes, tools, and systems</li> </ul> </div> <div> <p><strong>Keep Things Running Smoothly</strong></p> </div> <div> <ul type="disc"> <li>Support day-to-day administrative needs and special projects as needed</li> <li>Participate in ongoing product education and internal training</li> </ul> </div> <div> <p> </p> </div> <div align="center"><hr align="center" size="2" width="100%"></div> <div> <p><strong>What You Bring</strong></p> <p> </p> </div> <div> <p><strong>Technical Skills</strong></p> </div> <ul type="disc"> <li>Experience with <strong>CRM systems</strong> (Microsoft Dynamics 365 preferred)</li> <li>Proficiency in <strong>Microsoft Office</strong></li> <li>Familiarity with order management and fulfillment workflows</li> <li>Exposure to omnichannel tools (phone, email, chat, social)</li> <li>Basic international shipping knowledge is a plus</li> <li>Comfort with automation, chatbots, and customer self-service tools</li> </ul> <div> <p><strong>Core Strengths</strong></p> </div> <ul> <li>Strong <strong>communication skills</strong> (written and verbal)</li> <li>High attention to detail and accuracy</li> <li>Ability to stay organized and responsive in a <strong>fast-paced environment</strong></li> <li>Adaptability and willingness to work <strong>flexible hours and shifting needs</strong></li> <li>A collaborative, team-first mindset       </li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>2+ years in customer service, order management, or related roles</li> <li>Retail, sales, or specialty store experience preferred</li> <li>Experience with Microsoft Dynamics 365 strongly preferred</li> </ul> <div> <p> </p> </div> <div align="center"><hr align="center" size="2" width="100%"></div> <div> <p><strong>Schedule & Employment Details</strong></p> </div> <ul type="disc"> <li><strong>Part-time, temporary role</strong></li> <li><strong>Start:</strong> Early to mid July 2026</li> <li><strong>End date:</strong> Through the end of 2026</li> <li><strong>Flexible scheduling required</strong>, including: <ul type="circle"> <li>AM and PM shift availability</li> <li>Ability to adjust hours based on business demand</li> <li>Opportunity to pick up additional hours if desired</li> </ul> </li> </ul> <div> </div> <div> <p>Your flexibility plays a key role in ensuring our customers receive timely, high-quality support across all markets.</p> <div> <p><strong>Location</strong></p> </div> <div> <ul> <li>Remote in eligible states: WA, OR, NV, WY, TX, SD, OH</li> </ul> </div> <div> <p>Or</p> </div> <div> <ul> <li>Onsite at our Ferndale, WA headquarters</li> </ul> <p> </p> </div> </div> <div align="center"><hr align="center" size="2" width="100%"></div> <div> <p><strong>Compensation & Benefits</strong></p> </div> <ul type="disc"> <li>$19–$21/hour</li> <li>100% employer-paid medical, dental, vision, life insurance + EAP</li> <li>Generous holidays and sick leave</li> <li>401(k) with employer match (Traditional or Roth)</li> <li>Free Superfeet products (yes, really)</li> </ul> <div> </div> <div> </div> <div align="center"><hr align="center" size="2" width="100%"></div> <div> <p><strong>Why Superfeet?</strong></p> <p> </p> </div> <div> <p><strong>We’re more than an insole company—we’re a performance-driven brand committed to helping people live better, move better, and feel better.</strong></p> <p> </p> </div> <div> <p><strong>At Superfeet, you’ll find:</strong></p> </div> <ul type="disc"> <li>A collaborative, inclusive culture</li> <li>A team that values innovation and continuous improvement</li> </ul> <div>Opportunities to grow your career while making a real impact</div> <div> </div> <div> <p><strong>Additional Information</strong></p> </div> <div> <p>Employment is contingent upon successful completion of a background check and drug screening. Candidates must be 18+.</p> </div> <div> <p>Superfeet is proud to be an <strong>equal opportunity employer</strong>, committed to creating a diverse and inclusive workplace for all.</p> </div> <div> <p> </p> </div> <div> <p> </p> </div> <div align="center"><strong> <em>Looking for flexible work and a chance to help people move better and feel better every day? Apply today and join the Superfeet Team.</em></strong></div>