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Northeast Family Services is seeking an experienced Quality Assurance (QA) Reviewer to join our growing team! The Quality Assurance Reviewer is responsible for conducting documentation and record reviews to ensure compliance with agency policies, program requirements, and state and federal regulations. Helps ensure programs complete documentation accurately and on time through various quality assurance activities and participates in agency committees and workgroups as needed to support and promote a culture of continuous quality improvement. In order to be successful, this role requires strong analytical, reporting, and Excel skills, as well as superior attention to detail and the ability to multitask. This is a remote position, but you must reside in RI, MA, NH, or NY.
Duties and Responsibilities Include:
Conduct documentation and record reviews to ensure compliance with agency policies, program requirements, and state and federal regulations
Support agency quality improvement initiatives and performance monitoring activities
Assist in conducting internal audits and quality reviews of program documentation
Help track, analyze, and report quality assurance data and audit findings
Identify documentation trends, compliance risks, and areas for improvement
Support development and implementation of corrective action plans when needed
Collaborate with program leadership to promote high standards of documentation and compliance
Participate in agency quality committees and workgroups
Maintain accurate records of audit findings and quality metrics
Assist with preparation for internal and external regulatory audits
Support coaching and training efforts related to documentation quality and compliance
Complete other duties as assigned
Qualifications:
HS Diploma or equivalent required; Bachelor's degree in Health Information Management (HIM), Data Analytics, Healthcare Informatics, Healthcare management, or related field preferred.
Minimum 3 years of experience in healthcare documentation review, quality assurance, HIM, credentialing, or healthcare data analysis.
Behavioral Health Experience preferred
Strong Excel and reporting skills
Strong administrative and communication skills
Strong analytical and organizational abilities
Excellent attention to detail
Ability to work independently in a remote environment
Must reside in RI, MA, NH, or NY.
Benefits:
Health, Dental & Vision
3 weeks paid vacation
11 Paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)
Generous sick time including mental health days
401k retirement plan with up to 4% match
Voluntary short and long-term disability
Voluntary Life Insurance
Mileage reimbursement
Longevity award - Monetary bonus and a vacation day annually
