[Remote] Customer Service Escalation Specialist

Note The job is a remote job and is open to candidates in USA. ACC Premiere is dedicated to delivering exceptional customer service experiences for consumers of well-known brands through various communication channels. They are seeking a Customer Service Escalation Specialist to handle customer inquiries, troubleshoot issues, and enhance customer retention. Responsibilities Handle customer inquiries via phone, email, and chat; some outbound calls/emails required Provide information about products and processes Troubleshoot and resolve issues and concerns Document and update customer records based on interactions Increase customer retention by implementing creative problem-solving skills Handle numerous customer inquiries promptly, accurately, and efficiently Navigate between computer screens (CRM Software, ACD System, Email, and Web Browser) while actively listening and entering customer information Skills Experience operating PCs to Type, Navigate the Internet, Search Databases, etc Experience in an environment in which customer interaction is required Excellent oral and written communication skills in English Enjoys working on a team Benefits Paid training Supply the equipment you will need Health, dental, vision, and life insurance 401(k) Daily Pay Employee assistance program Gym membership subsidy Referral Program Company Overview ACC Premiere is a privately held, technology-first global provider of omnichannel outsourced contact center solutions, delivering exceptional customer experiences through a seamless blend of AI-powered automation and premium live agent support. It was founded in undefined, and is headquartered in Southington, Connecticut, US, with a workforce of 1001-5000 employees. Its website is https//www.ACCPremiere.com.