[Remote] Remote | India-Based Technical Customer Success Engineer — $25K–$40K/year

Note The job is a remote job and is open to candidates in USA. 24-MAG is a company connecting experienced professionals with remote consulting opportunities. They are seeking a Technical Customer Success Engineer to support users in navigating applications, troubleshooting technical issues, and ensuring a smooth user experience. Responsibilities Investigate user-reported issues end to end, including reproducing bugs and identifying likely causes Distinguish between UX friction, model behavior edge cases, system defects, configuration issues, and user guidance needs Provide clear, professional, and friendly responses to users seeking help Maintain an upbeat, precise, and empathetic communication style while resolving support requests efficiently Debug modern web application issues using logs, telemetry, browser tools, network inspection, and database queries where appropriate Triage issues with sound judgment and escalate true engineering defects when needed Resolve non-engineering issues through configuration updates, prompt refinement, documentation, or clear user instructions Collaborate with engineering and product teams to improve resolution speed and user experience Surface recurring issue patterns, user friction points, and product risks to technical stakeholders Create clear documentation, internal notes, and runbooks to reduce repeat questions and improve support quality Track issue categories and communicate findings in a structured, actionable way Support consistent, high-quality user experience across application, interview, onboarding, and payment workflows Skills Current location in India Strong technical customer success, technical support, product support, or customer engineering experience Ability to debug modern web applications and SaaS-style products Degree in computer science, software engineering, information systems, or a related technical field from a strong institution, or comparable hands-on technical experience Experience building or supporting modern web applications using tools such as React, Node, Flask, Next.js, or similar technologies 2–5 years of experience supporting customers on web applications, AI tools, or technical SaaS products Strong written English communication skills at a near-native or native level Comfort communicating with enthusiasm, empathy, professionalism, and precision Ability to work reliably in a full-time remote role Experience with logs, telemetry, browser developer tools, database queries, network inspection, and web application debugging Familiarity with AI systems, LLMs, agents, generative models, prompt workflows, or AI product behavior Ability to understand model outputs, failure modes, hallucinations, feedback loops, and user-facing AI issues Familiarity with AI APIs such as OpenAI or Anthropic, or agent frameworks such as LangChain, AutoGPT, or similar tools Experience at a high-growth technology startup or fast-moving technical product environment may be especially valuable Academic backgrounds in computer science, software engineering, information systems, data science, human-computer interaction, or related technical fields may be relevant Equivalent experience in technical customer success, SaaS support, product support, web application debugging, or AI tooling may also be valuable Strong written communication ability and technical judgment are especially important for this role Experience supporting AI-led interviews, assessment workflows, creator/talent platforms, marketplace platforms, or high-volume user applications Experience writing internal support documentation, troubleshooting guides, macros, help center content, or runbooks Comfort working directly with engineering and product teams Experience with AI product testing, prompt behavior analysis, or agent-style workflows Prior experience in a startup environment requiring fast issue resolution and high ownership Benefits Full-time remote role Payments may be processed via Stripe or Wise depending on engagement structure Role may be extended, adjusted, or reviewed depending on scope and performance Company Overview At 24-MAG, we support emerging AI and consulting platforms by sourcing and connecting qualified professionals with remote, contract-based opportunities. It was founded in undefined, and is headquartered in Sheridan, Wyoming, US, with a workforce of 2-10 employees. Its website is https//24-mag.com/.