Remote - Technical Support Advisors

Apple's Sales organization is looking for a Technical Consultant to join their team in Toronto, Ontario. This is a home office, field sales role that puts you at the intersection of technology and business — acting as a trusted advisor to some of Apple's largest enterprise customers and channel partners across Canada. Deeply understand customer and partner organizations and ambitions, and be seen as a trusted advisor on Apple hardware, software, and services.

Work collaboratively across Apple, channel partners, and customers to remove technical barriers and friction points to enhance readiness for the Apple platform. Deliver the technical enablement strategy and execute readiness initiatives to integrate Apple into customer environments and partners' product and service offerings. Provide pre-sales technical expertise to partners on new business opportunities, sharing status and progressing them through to closure. 8+ years of experience in a customer-facing pre-sales consultative role spanning IT infrastructure, networking, security, or enterprise technology solutions Hands-on knowledge of multiple operating systems including Windows, macOS, and iOS/iPadOS Expertise in building and delivering compelling presentations, demonstrations, and seminars Ability to build, maintain, and strengthen high-level customer and partner relationships Bachelor's degree or equivalent experience Excellent collaboration and relationship building skills, including the ability to influence cross-functionally and manage complex relationships 129,000 – $247,700 CAD annually.

This role may also be eligible for discretionary bonuses or commission payments, as well as relocation. Comprehensive medical and dental coverage, retirement benefits, discounted products and free services, educational expense reimbursement including tuition, employee stock programs including restricted stock unit awards and Employee Stock Purchase Plan. 8+ years of customer-facing pre-sales consultative experience in IT infrastructure, networking, security, or enterprise technology; hands-on knowledge of Windows, macOS, and iOS/iPadOS; Bachelor's degree or equivalent #

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...