Sales Operations Senior Analyst

<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:18pt;white-space:pre-wrap;">About the Role</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="white-space:pre-wrap;">The Sales Operations Senior Analyst is responsible for maintaining CRM data integrity, governing the sales tech stack, ensuring system readiness through QA/UAT testing, and driving consistent sales process execution across tools and systems. This role also owns the Sales Operations Playbook, ensuring scalable, standardized execution across the sales organization. We are seeking a results-driven, self-motivated individual who thrives in a collaborative and fast-paced environment.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:18pt;white-space:pre-wrap;">Responsibilities</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:10.5pt;white-space:pre-wrap;">CRM Data Maintenance (Salesforce)</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Maintain CRM data accuracy across Accounts, Contacts, Opportunities, and Renewals</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Perform routine data cleanup, corrections, and updates</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Support deduplication and data hygiene initiatives</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Ensure mandatory fields and CRM standards are consistently followed</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Identify and flag data quality issues impacting reporting or forecasting</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Drive continuous CRM improvement</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:10.5pt;white-space:pre-wrap;">Tech Stack Support</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Support Revenue Operations in ensuring consistent and correct usage of tools across sales teams (Salesforce, ZoomInfo, LinkedIn Sales Navigator, Gong, etc.)</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Own onboarding and offboarding across systems, including development of certification criteria for new joiners</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:10.5pt;white-space:pre-wrap;">System Testing, QA & UAT (Release Validation)</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Act as UAT partner for Salesforce enhancements, flows, and sales tool releases</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Validate system changes prior to production deployment</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Execute structured test cases to ensure accuracy, usability, and data integrity</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Identify bugs, gaps, and issues in collaboration with RevOps</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Support release readiness and go-live validation</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Provide feedback on system usability and workflow improvements</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:10.5pt;white-space:pre-wrap;">Sales Operations Playbook Ownership</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Develop and maintain the Sales Operations Playbook across systems and processes</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Define “how-to” guidance for Salesforce and sales tools usage</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Maintain process documentation for onboarding, reporting, and sales execution standards</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Ensure alignment between playbook, CRM configuration, and business rules</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Continuously update playbook based on system changes and Rev Ops enhancements</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Serve as the single source of truth for sales operational processes</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:10.5pt;white-space:pre-wrap;">Tool & User Support (Frontline Support)</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Provide day-to-day support for Salesforce and sales tools</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Troubleshoot basic system issues (access, visibility, record errors, login issues)</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Guide users on correct system usage and processes</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Escalate complex issues to Rev Ops</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:10.5pt;white-space:pre-wrap;">Sales Data & Process Compliance Monitoring</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Ensure adherence to CRM and sales tool usage standards</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Identify gaps in data entry and system usage compliance</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Flag inconsistencies and process issues to RevOps</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Reinforce standardized CRM practices across teams</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Support audit readiness and governance initiatives</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:10.5pt;white-space:pre-wrap;">RFP Lifecycle Management (Loopio Ownership)</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Load, track, and manage RFPs in Loopio system</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Ensure proper assignment, categorization, and workflow tracking</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Coordinate internal stakeholders for content input and responses</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Maintain visibility into timelines, requirements, and submission status</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Ensure timely, complete, and high-quality RFP submissions</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Maintain trackers of RFP process, report on status of RFP completion, and always provide clear communication across Sales Leadership throughout the RFP Lifecycle</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Support reuse and improvement of RFP content library</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:10.5pt;white-space:pre-wrap;">Administrative System Support</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Support user provisioning and deactivation across systems</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Assist with license tracking and access hygiene</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Maintain documentation of system processes and SOPs</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Support structured data cleanup and CRM organization</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:18pt;white-space:pre-wrap;">Qualifications</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Bachelor's degree in Business, Finance, Economics, Data Analytics, or related field (required)</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">3-5 years of experience using and administrating Salesforce CRM (required)</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">2+ years of experience supporting UAT, quality assurance testing, system release, or sales technology implementations and validating CRM changes.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Proficiency with ZoomInfo, Gong, LinkedIn Sales Navigator, and similar go-to-market tools</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Experience developing, documenting, and maintaining sales processes, playbooks, standard operating procedures (SOPs), or user training materials.</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Strong understanding of CRM data structure and sales processes</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Experience with Salesforce reporting and dashboards</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">High attention to detail and data accuracy mindset</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Strong troubleshooting and user support capability</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Basic Excel/reporting skills</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Strong execution and ownership mindset</span></li><li style="color:rgba(0,0,0,0.9);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Ability to travel occasionally to support Quarterly Business Reviews (QBRs), sales meetings, training events, and other business initiatives.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="background-color:rgba(0,0,0,0);font-size:18pt;white-space:pre-wrap;">Equal Opportunity Employer</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="white-space:pre-wrap;">Logile is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br><br></p>

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