Senior Customer Success Manager (m/f/d)

June 5, 2026

<h2>Your mission</h2> As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management. Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work. Your responsibilities: <ul><li>Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion</li><li>Lead implementation and change projects with multiple stakeholders</li><li>Consult customers on governance, meeting preparation, collaboration, and decision-making processes</li><li>Facilitate onboarding sessions, workshops, trainings, and enablement formats</li><li>Identifyadoption risks and develop clear actions to increase usage and customer value</li><li>Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders</li><li>Share customer feedback and insights with Product, Tech, Sales, and Leadership</li><li>Improve CS processes, playbooks, and scalable enablement materials</li></ul> <h2>Your profile</h2> <ul><li>Based in Germany</li><li>Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management</li><li>Experience working with enterprise customers and complex stakeholder structures</li><li>Strong communicationand stakeholder management skills in German and English</li><li>Ability to consult customers, lead workshops, and translate complexity into clear next steps</li><li>Structured, proactive, hands-on, and customer-first mindset</li><li>Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus</li></ul> <h2>Why us?</h2> <ul><li>100% remote work and flexible working hours</li><li>High ownership in a fast-growing SaaS company</li><li>Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales</li><li>Close collaboration with enterprise customers and senior stakeholders</li><li>Transparent, trust-based culture with fast decision-making</li><li>2–3 offsites and workshops per year</li><li>Clear development paths and a steep learning curve</li></ul>Please send your application to Jasper.Schiffer@boardwise.io <h2>About us</h2> Boardwise was founded in 2019 within Axel Springer with the mission to digitize and simplify boardroom operations. What began as an internal project has since evolved into a fast-growing independent SaaS company led by an experienced founding team with a strong background in startups and enterprise software. We help leadership teams and board offices of large organisations manage meetings and decision-making more efficiently, securely, and transparently. Our enterprise-grade solution is trusted by major organisations – including more than 30 % of DAX-listed companies, such as E.ON, BAYER, VW Financial Services, and ProSiebenSat.1. At Boardwise, we’re not just building software – we’re redefining how high-level decisions are made in modern organisations. As a remote-first company with an international team, we offer real ownership, fast learning curves, and the opportunity to make an impact in a meaningful space. <a href="https://kununu.com/de/boardwise?rfr=affiliate_widget&utm_content=widget_score_logo_small&utm_medium=affiliate&utm_source=widget" target="_blank" style="font-weight:500;background-color:rgb(255,255,255);font-size:12px;font-style:normal;" rel="noreferrer noopener"><img alt="kununu widget" src="https://widgets.kununu.com/widget_score_logo_small/profiles/1558e090-5e66-43bd-9330-36220a6c4826" style="background-color:rgb(255,255,255);"></a>

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