Senior HR Time and Attendance Specialist
Job Description Scope of Role:
- Regional coverage: APAC with expert knowledge across multi-jurisdictional requirements
- Impact: Expert-level service delivery across all case complexities leveraging advanced knowledge and experience
- Support time, attendance, leave, and scheduling processes across multiple countries
- Execute TMS-related transactions, including time corrections, leave adjustments, schedule updates, and pay-impacting changes
- Ensure First Time Right processing for all TMS transactions, minimizing payroll errors and employee pay issues
- Ensure timely processing of time data to support payroll cut-offs, statutory compliance, and internal controls
- Partner closely with Payroll, HRIS, and vendors to resolve TMS issues, conduct root-cause analysis, and prevent recurrence
- Ensure TMS processes align with local working time, overtime, rest day, and statutory leave regulations
- Develop and maintain TMS process documentation, work instructions, and knowledge articles
- Handle HR cases from routine inquiries to complex cases requiring specialized knowledge of employment law, policies, and cross-border regulations
- Handle escalated cases and VIP requests requiring heightened attention, discretion, and rapid resolution while maintaining exceptional service standard
- Apply expert judgment to all case types, ensuring efficient resolution of simple queries while providing sophisticated analysis for complex matters
- Deliver exceptional customer service leveraging extensive experience to provide comprehensive, accurate responses across all interaction types
- Share expertise and knowledge with team members through informal guidance while maintaining focus on individual case delivery
- Execute full range of HR transactions from routine updates to more complex cases including reorganizations, international transfers, and sensitive separations
- Apply advanced validation techniques to all transaction types, leveraging experience to identify potential issues and ensure accuracy across simple and complex scenarios
- Manage sophisticated system processes utilizing expert knowledge to navigate complex configurations while efficiently handling routine transactions
- Maintain First Time Right excellence across all transaction complexities, using expertise to prevent errors and streamline processing
- Champion process excellence by applying extensive knowledge to identify improvement opportunities across all process types
- Leverage experience to streamline both routine and complex processes, sharing insights that benefit overall team effectiveness
- Support process enhancements by providing expert input on procedure updates and system improvements based on comprehensive case experience
- Drive knowledge sharing through expert handling of diverse case types and informal mentoring of colleagues
- Ensure full compliance with data privacy regulations (local privacy laws) and employment legislation across supported regions
- Maintain audit-ready documentation and support compliance reviews with accurate, complete records
- Protect sensitive employee data through adherence to security protocols and confidentiality requirements
- Identify and mitigate risks related to data handling, process compliance, and regulatory requirements
- Build trusted relationships across all stakeholder levels, applying experience to navigate both simple and complex stakeholder needs effectively
- Collaborate effectively with Payroll, Benefits, and specialist HR teams to ensure seamless end-to-end service delivery
- Support cross-functional initiatives that enhance employee experience and operational efficiency
- Represent the HRSS brand positively in all interactions, demonstrating expert-level service regardless of case complexity
- Participate in data cleansing activities to ensure all employee records meet global and local compliance requirements prior to and after migration
- Reports to: Team Lead, HR Shared Services
- Direct Reports: None
- Matrix Relationships: Centers of Excellence (COEs), Payroll, Legal, Finance, HRIS, Benefits teams
- Primary Location: Penang (Hybrid working arrangement)
