Senior Jira Expert & Atlassian Administrator

<p><span><strong>Company Overview</strong></span></p><p><span>Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity.</span></p><p><span>We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them.</span></p><p><span><strong>The Role</strong></span></p><p><span>As our internal Atlassian architect, you will transform our Jira environment into a high-performance engine that fuels global productivity. You are the bridge between complex business needs and seamless digital workflows, ensuring our teams spend less time on admin and more time innovating.</span></p><p><span><strong>Key Responsibilities</strong></span></p><ul><li><p><span>Architect sophisticated workflows and automation rules that eliminate manual overhead and accelerate team velocity.</span></p></li><li><p><span>Lead JSM excellence by acting as the strategic partner for internal departments to deliver a top-tier service desk experience.</span></p></li><li><p><span>Drive data-driven decision-making by building high-level dashboards and custom JQL reports that provide real-time project health visibility.</span></p></li><li><p><span>Enforce platform hygiene through regular audits and governance standards to prevent configuration drift and maintain system performance.</span></p></li><li><p><span>Standardize the Atlassian ecosystem, ensuring custom fields, permission schemes, and integrations stay lean and scalable.</span></p></li><li><p><span>Consult with leadership to translate organizational goals into technical configurations that support our rapid global growth.</span></p></li></ul><p><span><strong>Qualifications</strong></span></p><ul><li><p><span>Deep technical expertise in Jira Cloud/Data Center administration and Atlassian Marketplace integrations.</span></p></li><li><p><span>Mastery of JQL and advanced automation logic to solve complex process bottlenecks.</span></p></li><li><p><span>Proactive ownership mindset with a track record of improving system health before issues arise.</span></p></li><li><p><span>Strong communication skills to translate technical logic into clear solutions for non-technical stakeholders.</span></p></li></ul><p><span><strong>Nice to Have</strong></span></p><ul><li><p><span>Official Atlassian Certifications.</span></p></li><li><p><span>Experience in scaling Jira within high-growth tech scale-ups.</span></p></li><li><p><span>ITIL 4 Certification (valuable)</span></p></li></ul><p><span><strong>Benefits & Perks</strong></span></p><ul><li><p><span>100% Remote work with a high degree of autonomy and trust.</span></p></li><li><p><span>Flexible schedule designed to support your personal life and well-being.</span></p></li><li><p><span>Opportunities for professional growth in a fast-paced, international environment.</span></p></li><li><p><span>The chance to impact a global product used by millions of travellers.</span></p></li></ul><p></p>