Senior Officer, Customer Service (Thai Speaker)

Responsibility

Objectives of the Position

  • The primary function of this role is to provide efficient order management, manage interfaces with customers for order to cash processes and provide improvements to supply chain management.
  • Effectively communicate and resolve order issues with customers and sales.
    • Responsibility of placing replenishment purchase order to supply source and monitor the delivery schedule
Main Areas of Responsibilities and Key Activities
  • Manage Master Data maintenance process to ensure effective order management and the End-to-End order process by proactively collaborating with multiple functions.
  • Capture market intelligence on the supply chain related topics from daily interaction with customers and share with the business as appropriate and be an integral part of business management.
  • Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking.
  • Support Credit Management, Billing and Accounts Receivable Follow-up.
  • Issuing tax invoices for month end closing.
  • Handle customer complaints in BASF’s available system (Non-Conformance Management, tNPS) and actively communicate status, investigation results, corrective actions to customers to ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to the business team.
  • Ensure that all operations are carried out in compliant with business rules, internal standards, and local government regulations. Report any areas of concern immediately to Supply Chain Manager.
    • Provide order status report and monitor customers’ order placement against sales forecast and Joint-customer call to customers in case of request by sales team as sales supporter.
Job Requirements
  • Bachelor degree in business administration or familiar areas
  • Experience in customer service in an international company for more than 2 years or relevant work experience in SCM/sales/controlling
    • Chemical industry background preferred
Technical & Professional Knowledge
  • Experience in using ERP systems such as SAP (at least intermediate level)
  • Experience with data analytics or reporting systems (e.g. PowerBI) is a plus.
  • Understanding of end-to-end OTC process
  • Possess excellent communication, and interpersonal skills
  • Good proficiency in Thai language and English
  • Proactive, can work independently and in teams
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