Service Desk Specialist

May 30, 2026

MANTECH seeks a motivated, career and customer-oriented Service Desk Specialist to join our team in Chantilly, VA. Responsibilities Include, But Are Not Limited To <ul><li>The Service Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service requests, and the service incidents and problems for the customer’s IT business and mission-focus enterprise systems.</li><li>The Service Desk Specialist will be directly responsible for receiving, prioritizing, documenting, and actively resolving end-user submitted requests. Specialists will use common IT skills and tools to provide “hands on” troubleshooting assistance at the desktop level.</li><li>The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (Video Tele-Conferencing (VTC), Voice over IP (VOIP) phones, etc.).</li><li>Able to learn and troubleshoot and repair/resolve various issues/requests for peripheral devices..</li><li>Knowledgeable with Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software.</li><li>Must be able to work an eight-hour shift. Shift hours for this position are from 10:00 AM until 6:00 PM. Our Service Desk is available 0600 AM until 6:00 PM Monday through Friday. </li><li>Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers. </li></ul>Basic Qualifications <ul><li>Bachelor’s Degree and at least 1 year of relevant experience. An additional 1 year of experience may be substituted in lieu of degree</li><li>Needs a Security + certification and a corresponding Compute Environment cert for a Microsoft Windows environment such as the CompTIA A+ or a Microsoft Windows certification.</li><li>Able to work directly with customers – over the phone - to elicit all necessary details to capture their IT service request, incident, or problem accurately and completely.</li><li>Desirable is Information Technology Infrastructure Library (ITIL) fundamentals.</li><li>Candidates must demonstrate the capability to collaborate and independently learn new technologies to be successful. </li></ul>Clearance Requirement <ul><li>Must have a current/active Top Secret/SCI and be able to obtain and maintain a polygraph. </li></ul>Physical Requirements <ul><li>The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.</li></ul>

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