Supervisor Jungle Gym Berjaya Times Square

1. Operational Excellence

· Oversee daily operations including opening and closing procedures.

· Ensure all play areas, attractions, and party rooms are clean, functional, and well-maintained.

· Monitor staff deployment to ensure sufficient coverage across all zones.

· Support the execution of birthday parties, events, and group bookings.

2. Safety & Compliance

· Conduct daily safety and hygiene inspections for all play equipment.

· Enforce adherence to company safety standards and government regulations.

· Promptly report and document any incidents, accidents, or hazards.

· Ensure emergency response and evacuation procedures are understood by all staff.

3. Guest Experience

· Deliver a welcoming, professional, and friendly atmosphere for all guests.

· Handle guest inquiries and complaints effectively and courteously.

· Monitor and coach staff on service quality and guest interaction.

· Uphold cleanliness, presentation, and the overall look and feel of the facility.

4. Team Leadership

· Lead, motivate, and coach team members to achieve performance standards.

· Conduct briefings, training, and evaluations regularly.

· Manage scheduling, attendance, and discipline matters fairly and efficiently.

· Foster teamwork and positive staff morale across all operational areas.

5. Facility & Equipment Management

· Conduct preventive maintenance checks and coordinate repairs.

· Monitor inventory levels and ensure timely replenishment of consumables.

· Maintain accurate records for safety checks, incidents, and maintenance logs.

6. Financial & Administrative Duties

· Support daily cash handling, ticketing, and revenue reporting processes.

· Track performance against daily and monthly sales targets.

· Contribute ideas for promotions, upselling, and customer retention.

· Prepare daily/weekly reports on operations, staff performance, and guest feedback.