Supervisor, Order to Cash - Hybrid

About the position

This role is responsible for overseeing the Order to Cash department, ensuring efficient operations and achievement of service goals. The supervisor will lead a team, implement process improvements, and foster strong relationships with internal and external stakeholders. The position is hybrid, offering a blend of remote and in-office work.

Responsibilities

• Prioritize, assign, and review the daily tasks of the department, establish work schedules and prepare performance evaluations
• Effectively lead the team to achieve service goals for various processes or programs, including but not limited to invoice audits and adjustments, overcharge claims, disputes and mass re-rates
• Partner with internal stakeholders to create processes that reduce errors in customer onboarding and increase data integrity
• Proactively recommend and implement processes and policy enhancements
• Forge solid relationships and foster effective communication with other functional teams, customers and employees
• Develop training strategy to ensure that employees are cross-trained on job responsibilities
• Prepare production reports to review with management
• Maintain a continuous improvement in business processes and employee development
• Work with peers to energize culture, performance and employee engagement
• Create documentation of processes and procedures to create standardization

Requirements

• Bachelor's degree or equivalent related work or military experience
• 3 years of experience in Billing, AR, Cash Applications, Collections or related

Nice-to-haves

• Able to read and interpret pricing contracts
• Excellent time management skills with a proven ability to meet deadlines
• Great analytical, critical thinking and problem-solving abilities
• 2 years of proven experience building efficient and effective teams
• Experience working with customer master file systems is preferred
• Freight LTL, Transportation, Logistics, and Supply Chain industry experience preferred
• Experience working in a high-volume/high transaction environment
• Advanced Microsoft Office Word, Excel (Pivot, Vlookup) and PowerPoint skills

Benefits

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan