Team Lead, Client Services

<p>Are you an experienced and motivated individual looking for an exciting new opportunity to lead our Client Services team? LVMH is currently looking for a Team Lead, Client Services to join our team and help provide top-notch customer service. This position requires a strong background in customer service, knowledge of the LVMH brand, and the ability to lead a team to success. The ideal candidate will have excellent communication and problem-solving skills, be highly organized and detail-oriented, and have a passion for helping customers. The successful applicant will be a team player with a positive outlook and a commitment to providing exceptional customer service. If you think you have what it takes to become the Team Lead, Client Services at LVMH, we invite you to apply today! Responsibilities: • Lead the Client Services team to ensure all customer inquiries are answered promptly and professionally • Ensure the team meets all customer service standards and goals • Serve as the primary point of contact for customer inquiries and service issues • Develop and implement customer service strategies to improve customer satisfaction • Monitor and analyze customer feedback to identify trends and areas for improvement • Train and coach team members on customer service best practices • Maintain a thorough understanding of the LVMH brand and products • Develop and maintain relationships with key stakeholders • Monitor team performance and provide feedback and guidance • Manage client accounts and ensure customer satisfaction</p><p>LVMH is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>