Trust & Safety Specialist – Law Enforcement Response

Job Description:

  • Legally airtight response record: Every valid subpoena, warrant, and court order processed accurately and on time — with clear documentation that holds up to Legal review and protects Instacart from compliance risk.
  • Trusted law enforcement partner: Law enforcement agencies receive timely, policy-compliant responses to data requests.
  • Faster, cleaner investigations: User identification and records pulls for misconduct and safety investigations are completed with precision- reducing cycle time and improving outcomes for Trust and Safety.
  • Cross-functional credibility: Legal and other internal stakeholders rely on you as the go-to expert for LER policy questions, knowing you can communicate nuanced legal and privacy issues clearly in high-stakes situations.
  • Process resilience: Emergencies and real-time safety situations are handled calmly and methodically, with documentation that makes handoffs and future responses even smoother.

Requirements:

  • Familiarity with legal language and the US and/or Canadian criminal justice system, including how subpoenas, warrants, and court orders work in practice
  • Strong written communication skills — able to draft clear, accurate responses to legal process and explain complex policy to both law enforcement and internal stakeholders
  • Ability to stay calm, methodical, and detail-oriented in time-sensitive or emergency situations
  • Comfort handling sensitive, confidential information with a high degree of discretion
  • Working knowledge of Google Drive, Excel, or Google Sheets for collaboration and basic data analysis
  • Genuine interest in law, policy, and privacy — and a desire to build expertise at this intersection.
  • Experience with applicable privacy laws and regulations (e.g. CCPA, PIPEDA, SCA) is a plus.
  • Hands-on experience using investigative tools to locate and pull records from limited information is a plus.
  • Prior legal or privacy operations experience, including drafting or reviewing responses to legal process is a plus.
  • Basic SQL fluency and comfort with Adobe Acrobat or similar PDF tools is a plus.

Benefits:

  • Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
  • This role is eligible for a new hire equity grant as well as annual refresh grants.
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