Virtual Airport Services Customer Service Representative
Customer Assistance Representative American Airlines is seeking a full time Customer Assistance Representative at the Kansas City International Airport. If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Feel free to enrich both your personal and work life and hop on board!
The Customer Assistance
Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.58 per hour. Greeting customers when they enter the airport or arrive in the ticket area Monitoring the ticket counter area to ensure it is in compliance with safety policies and procedures Assisting customers with self-service kiosk check-in and kiosk baggage processing Verifying that customers' carry-on baggage complies with FAA/American Airlines polices Verifying and clearing travel documents for customers traveling internationally Assisting customers with checked baggage processing Queuing lines in ticket counter areas based on departure times or type of assistance needed Accepting and activating customers' self-tagged baggage at the activation station Assisting customers with checking their assistive devices, sporting equipment, and other oversized items Refer customers to customer service agents when appropriate Performing clearance and verification of documents at kiosks Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area Providing customers with gate information and directions Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays.
Adhere to company policies, procedures, and performance standards. Wear uniforms as required by company policy. Provide quality customer service in a professional manner in accordance with American's guidelines.
Use multiple internal resources/systems, including during customer interactions. High School diploma or GED or international equivalent Must be 18 years of age or older Read, write, fluently speak and understand the English language Applicable valid driver's license as required by local authorities Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements Working knowledge of Sabre or any other Passenger Service System Previous face to face Customer Service experience Travel Perks ~ From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
